TrustRadius: an HG Insights company

ArcCRM vs. Microsoft Dynamics 365

Save this comparison

Save this comparison

ArcCRM

1 Reviews and Ratings

Microsoft Dynamics 365

954 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ArcCRM

    Score10 out of 10
    Mid-Size Companies (51-1,000 employees)
    		ArcCRM is a CRM solution to help businesses build and manage lifelong customer relationships. Built to support customer lifecycles, ArcCRM offers insights and lead management to help business and customer relationships grow. Tracks the leads lifecycle: ArcCRM offers lead lifecycle management through a 360-degree view of each lead, and connecting every stage Keeps users in the know: ArcCRM monitors every lead, every minute, and keeps its users in the…N/A

    Microsoft Dynamics 365

    Score7.4 out of 10
    		N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    Pricing
    ArcCRMMicrosoft Dynamics 365
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ArcCRMMicrosoft Dynamics 365
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    ArcCRMMicrosoft Dynamics 365
    Sales Force Automation
    Comparison of Sales Force Automation features of ArcCRM and Microsoft Dynamics 365
    Feature
    ArcCRM
    -
    Ratings
    Microsoft Dynamics 365
    6.9
    70 Ratings
    Customer data management / contact management00 Ratings8.069 Ratings
    Workflow management00 Ratings8.067 Ratings
    Territory management00 Ratings6.051 Ratings
    Opportunity management00 Ratings7.063 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings7.066 Ratings
    Contract management00 Ratings7.052 Ratings
    Quote & order management00 Ratings6.048 Ratings
    Interaction tracking00 Ratings7.060 Ratings
    Channel / partner relationship management00 Ratings6.051 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of ArcCRM and Microsoft Dynamics 365
    Feature
    ArcCRM
    -
    Ratings
    Microsoft Dynamics 365
    6.7
    55 Ratings
    Case management00 Ratings6.051 Ratings
    Call center management00 Ratings7.045 Ratings
    Help desk management00 Ratings7.049 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of ArcCRM and Microsoft Dynamics 365
    Feature
    ArcCRM
    -
    Ratings
    Microsoft Dynamics 365
    7.5
    67 Ratings
    Lead management00 Ratings8.061 Ratings
    Email marketing00 Ratings7.062 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of ArcCRM and Microsoft Dynamics 365
    Feature
    ArcCRM
    -
    Ratings
    Microsoft Dynamics 365
    8.3
    64 Ratings
    Task management00 Ratings8.059 Ratings
    Billing and invoicing management00 Ratings8.044 Ratings
    Reporting00 Ratings9.053 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of ArcCRM and Microsoft Dynamics 365
    Feature
    ArcCRM
    -
    Ratings
    Microsoft Dynamics 365
    7.0
    65 Ratings
    Forecasting00 Ratings7.055 Ratings
    Pipeline visualization00 Ratings5.061 Ratings
    Customizable reports00 Ratings9.064 Ratings
    Customization
    Comparison of Customization features of ArcCRM and Microsoft Dynamics 365
    Feature
    ArcCRM
    -
    Ratings
    Microsoft Dynamics 365
    7.8
    67 Ratings
    Custom fields00 Ratings8.165 Ratings
    Custom objects00 Ratings8.060 Ratings
    Scripting environment00 Ratings7.048 Ratings
    API for custom integration00 Ratings8.052 Ratings
    Security
    Comparison of Security features of ArcCRM and Microsoft Dynamics 365
    Feature
    ArcCRM
    -
    Ratings
    Microsoft Dynamics 365
    6.5
    62 Ratings
    Single sign-on capability00 Ratings7.056 Ratings
    Role-based user permissions00 Ratings6.057 Ratings
    Social CRM
    Comparison of Social CRM features of ArcCRM and Microsoft Dynamics 365
    Feature
    ArcCRM
    -
    Ratings
    Microsoft Dynamics 365
    7.5
    37 Ratings
    Social data00 Ratings8.036 Ratings
    Social engagement00 Ratings7.037 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of ArcCRM and Microsoft Dynamics 365
    Feature
    ArcCRM
    -
    Ratings
    Microsoft Dynamics 365
    6.5
    56 Ratings
    Marketing automation00 Ratings7.056 Ratings
    Compensation management00 Ratings6.029 Ratings
    Platform
    Comparison of Platform features of ArcCRM and Microsoft Dynamics 365
    Feature
    ArcCRM
    -
    Ratings
    Microsoft Dynamics 365
    7.0
    48 Ratings
    Mobile access00 Ratings7.048 Ratings
    User Ratings
    ArcCRMMicrosoft Dynamics 365
    Likelihood to Recommend
    -
    (0 ratings)
    6.4
    (90 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (20 ratings)
    Usability
    -
    (0 ratings)
    6.4
    (20 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (11 ratings)
    Online Training
    -
    (0 ratings)
    7.5
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.2
    (4 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    3.8
    (3 ratings)
    Professional Services
    -
    (0 ratings)
    9.0
    (1 ratings)