Arcoro HR vs. Sterling Check

For my industry, ExakTime is incredible. The geo fencing, and clock-in locations and job types works incredibly well. I am likely to recommend because I have and I do recommend it constantly to others in my industry. I would say the only reason more people are not trying is it, is because they are of an older generation and using a virtual program can be daunting.

Incentivized

SterlingOne has had my background check in progress for nearly a month. I spoke with them 5 days ago about the issue and discovered there was a criminal record flag in Connecticut. I have never been to Connecticut. They said this can often happen if an individual has the same name, birthday, or last four digits of SSN. This is clearly a flaw in their system if someone with the same name or birthday can appear on the same background check. I feel bad for any John Smith who applies for a job with a company that uses SterlingOne, they'll never get past the screening. Not only is this a flawed system, but when I spoke with customer service about this, they guaranteed they would expedite this within 24-48 hours. It has now been 5 days and when I called back, they said they would expedite this as if I had never called in the first place. I have been through numerous background checks for work in my life, I have done live scans and had my fingerprints taken, and have been approved to work with children with special needs (which requires a very rigorous screening) and I have never experienced such a disjointed and unprofessional process.

• GPS Location tracking for open project locations.
• Clock in and out for all employees.
• Downloading weekly reports for Touch Detail.
• Downloading monthly reports for Location and employee totals.
• Adding new employees into the software.
• Adding new locations into the software.
• Making adjustments to timesheets for inaccurate clock in and out from employees.

Incentivized

• The initiation of a background check is very simple by only needing the name and email of the new candidate and submitting that as the new ticket.
• Sterling communicates with the new candidate to keep the background check moving which saves us time by not needing to keep a close eye on the process of the background check.
• Sterling communicates with the employer to let them know if additional charges are needed to run the background check and we can either approve or deny the charge.

Incentivized

• It would be a nice feature if employees could add photos of their progress on jobsites
• The GPS could be a bit more exact for tracking employees
• The reports page online is not the most user friendly page. It seems dated.

Incentivized

• In my opinion, Horrible new platform "Sterling check"
• No designated account representative
• In my experience, Poor troubleshooting support
• Customer service often doesn't answer questions
• Many back and forth needed to resolve issues
• Recently changed platform and not offering the same services

Incentivized

I don't have any major problems with Exaktime so I do not see a reason to switch to something else. All the bugs and learning curves have been worked out so move to another company will take too much time of which we do not have. I have become an Exaktime expert and don't trust another software that guarantees geofencing timekeeping.

Incentivized

ExakTime is very intuitive and easy to use in some cases. From an ExakTime Mobile perspective, it is very simple and easy to use. The Clock In/Clock Out screen is intuitive and easy to learn. Similarly, the ExakTime Connect side is very smooth and simple for Time Card Detail viewing and Report usage, but it is sadly lacking in User Experience in Scheduling.

Incentivized

I have had problems outside of normal business hours and I get a return phone call from them pretty quickly. There has only been I think 1 instance that I waited for too long to be able to fix my situation.

Incentivized

• Sterling Talent is an excellent company for performing the background checks for our new hires. However, the delay in processing times can be improved.
• Also, there should be automation from legacy systems to pick up the candidate details as much as possible instead of asking for more details from the candidate via email.

Incentivized

Gave a notice to all
employees to come to work 15 min early on the day planned to implement the
program. I had Spanish and English signs
on how to down load the program and log in I showed them ALL how to log in and
out and explained that they are responsible for reporting accurate time. I had them all sign a policy that lunch
breaks were mandatory for all employees
at least 30 min per day. This ensures
safety on the roofs. We had a few people
who did not have passwords to the app store and we had a few problems with
android phones but most of them were on their way quickly. Most not happy about the change but I hope
they see the benefit of it now.

Incentivized

This is the first product like this that we've used. We've been using ExakTime for several years now, and I can't imagine going back to manual entry! I also wouldn't think there's any comparable product on the market that allows as much customization or would be as user friendly as ExakTime

Incentivized

SterlingOne is easier to use and faster in response than HireRight. HireRight is also not great for international (non-US) candidates as the employment history and especially education results take a long while.

Incentivized

• Improved payroll accuracy and employee time breakdown by type of work, greatly reducing the manual data tracking and time spent by employees on such tracking. More time for actual work!
• Employees can interact via field notes while on the job, providing revisions to data entered if appropriate. Improves administrator efficiency as well.
• Reports significantly improve time tracking, positively effecting job costing recordkeeping and evaluation.

Incentivized

• Quick results allow us to hire people in short time frames and get them onboarded quickly.
• The product, and the customer service team, doesn't require much management from a vendor relations perspective.

Incentivized