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Sterling Check

Score6.5 out of 10

21 Reviews and Ratings

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What is Sterling Check?

Sterling background and identity solutions help you build a foundation of trust and safety for your employees, customers, and partners around the world. Sterling's CourtDirect technology provides direct online digital access to ~90% of US criminal search records, and SmartData technology enables Sterling to further automate across the end-to-end employment criminal background check process – from matching candidate data to determining reportability and applying any order rules.

Categories & Use Cases

Reviews

What users are saying about Sterling Check.
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Recent changes not for the better

Incentivized
Emily FogelView profile
Technical Recruiter in Human Resources at Stratolaunch (201-500 employees employees)

Use Cases and Deployment Scope

We use SterlingOne (TalentWise) for all of our candidate background screenings prior to hire.

Pros

  • Quick criminal checks
  • Quick start of checks

Cons

  • In my opinion, Horrible new platform "Sterling check"
  • No designated account representative
  • In my experience, Poor troubleshooting support
  • Customer service often doesn't answer questions
  • Many back and forth needed to resolve issues
  • Recently changed platform and not offering the same services

Most Important Features

  • Quick turnaround
  • Adequate customer support
  • Thorough screening

Return on Investment

  • Negatively impacts the recruiters workload taking unnecessary time to troubleshoot

Great partner with fast results

Incentivized
Jennifer FryView profile
Sr. Talent Acquisition Specialist in Human Resources at Crocs (5001-10,000 employees employees)

Use Cases and Deployment Scope

We use Sterling to complete all our background checks. We also purchase oral swab drug tests for use in our distribution center. Sterling is a strong partner - very responsive and very helpful when we have issues, which isn't often.

Pros

  • Communication
  • Most of our background checks are back w/in 18 hours
  • Customer Support is very strong

Cons

  • A better integration with the ATS

Most Important Features

  • Ease of use
  • Quick return of most results
  • Excellent customer service

Return on Investment

  • Quick results allow us to hire people in short time frames and get them onboarded quickly.
  • The product, and the customer service team, doesn't require much management from a vendor relations perspective.

Other Software Used

Greenhouse, SAP SuccessFactors

Worst background check experience of my life. Would not recommend.

David WinstonView profile
Pet sitter in Customer Service at Rover (1-10 employees employees)

Use Cases and Deployment Scope

Rover uses SterlingOne for background checks of pet sitters.

Pros

  • none

Cons

  • Customer service
  • Accountability to clients
  • Meeting deadlines
  • Attention to detail

Most Important Features

  • Background checks

Return on Investment

  • They have impeded my ability to finish my background screening for a month because of poor organization and management.

Sterling Talent Solutions Background Check Review

Incentivized
Lavanya ReddyView profile
Advisor in Human Resources at TransUnion (1001-5000 employees employees)

Pros

  • Background checks
  • It provides us the safer hiring decisions with comprehensive background and identity checks.

Cons

  • Delay in response
  • Time taken to perform the background checks.

Return on Investment

  • Performs the background checks of employees.
  • Negative impact is the delay in the processing times.

Other Software Used

Oracle HCM Cloud, Oracle PeopleSoft HCM, ADP Enterprise eTIME

Quick and Easy Background checks

Incentivized
Verified User
Vice-President in Human Resources (11-50 employees employees)

Use Cases and Deployment Scope

We use SterlingOne for background checks for all new hires. It is very user friendly and we cover all federal, state and local criminal background checks for the past 7 years. We also do financial credit checks for finance team hires.

Pros

  • Easy to input
  • Various background checks from credit to employer/education
  • Quick results

Cons

  • Flags where data was entered incorrectly (e.g. name data)
  • More international functionality for employment history and education
  • Quick status updates

Most Important Features

  • Can enter notes and resolve in system
  • Very Quick Results for US candidates
  • Very user friendly

Return on Investment

  • Cost competitive to other background check providers
  • Can be customized
  • Very long sales cycle (negative)

Alternatives Considered

HireRight

Other Software Used

HireRight

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