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Aspect Unified IP vs. Avaya Infinity™

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Aspect Unified IP

25 Reviews and Ratings

Avaya Infinity™

189 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aspect Unified IP

    Score3.7 out of 10
    		N/AAspect Software headquartered in Massachusetts offers Aspect Unified UP, a call center solution for enterprise contact centers. It supports an omnichannel customer experience across voice, email, chat, SMS, IM, and social channels.N/A

    Avaya Infinity™

    Score8.6 out of 10
    		N/AAvaya Infinity™ injects modern technology including AI and intelligent orchestration into existing enterprise environments, connecting the channels, insights, technologies and workflows that together create customer and employee relationships. Avaya Infinity™ is designed so that organizations can become almost infinitely adaptable to evolving customer and market demands. The Avaya Infinity™ platform aims to enable large enterprises and public sector organizations to strengthen…N/A
    Pricing
    Aspect Unified IPAvaya Infinity™
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Aspect Unified IPAvaya Infinity™
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Features
    Aspect Unified IPAvaya Infinity™
    Contact Center Software
    Comparison of Contact Center Software features of Aspect Unified IP and Avaya Infinity™
    Feature
    Aspect Unified IP
    7.4
    3 Ratings
    Avaya Infinity™
    8.1
    37 Ratings
    Agent dashboard7.03 Ratings8.135 Ratings
    Validate callers9.03 Ratings8.632 Ratings
    Outbound response8.03 Ratings5.931 Ratings
    Call forwarding6.03 Ratings9.235 Ratings
    Click-to-call (CTC)9.62 Ratings8.928 Ratings
    Warm transfer8.03 Ratings8.935 Ratings
    Predictive dialing9.03 Ratings5.627 Ratings
    Interactive voice response5.03 Ratings9.531 Ratings
    REST APIs8.03 Ratings7.826 Ratings
    Call scripts4.03 Ratings6.629 Ratings
    Call tracking6.03 Ratings8.934 Ratings
    Multichannel integration8.22 Ratings9.632 Ratings
    CRM software integration8.03 Ratings8.231 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Aspect Unified IP and Avaya Infinity™
    Feature
    Aspect Unified IP
    8.5
    2 Ratings
    Avaya Infinity™
    8.1
    37 Ratings
    Inbound call routing9.02 Ratings8.736 Ratings
    Omnichannel inbound routing8.12 Ratings8.832 Ratings
    Recording9.62 Ratings8.235 Ratings
    Quality management9.12 Ratings8.133 Ratings
    Call analytics8.62 Ratings8.133 Ratings
    Historical reporting7.42 Ratings8.334 Ratings
    Live reporting7.42 Ratings6.833 Ratings
    Customer surveys8.62 Ratings8.130 Ratings
    Customer interaction analytics9.12 Ratings7.829 Ratings
    User Ratings
    Aspect Unified IPAvaya Infinity™
    Likelihood to Recommend
    7.0
    (4 ratings)
    8.6
    (53 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    7.3
    (11 ratings)
    Usability
    -
    (0 ratings)
    8.2
    (7 ratings)
    Availability
    -
    (0 ratings)
    7.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (4 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (2 ratings)