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Aspect Unified IP vs. Genesys PureConnect (discontinued)

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Aspect Unified IP

25 Reviews and Ratings

Genesys PureConnect (discontinued)

216 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aspect Unified IP

    Score3.7 out of 10
    		N/AAspect Software headquartered in Massachusetts offers Aspect Unified UP, a call center solution for enterprise contact centers. It supports an omnichannel customer experience across voice, email, chat, SMS, IM, and social channels.N/A

    Genesys PureConnect (discontinued)

    Score6.8 out of 10
    		N/AGenesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud.N/A
    Pricing
    Aspect Unified IPGenesys PureConnect (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Aspect Unified IPGenesys PureConnect (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Aspect Unified IPGenesys PureConnect (discontinued)
    Contact Center Software
    Comparison of Contact Center Software features of Aspect Unified IP and Genesys PureConnect (discontinued)
    Feature
    Aspect Unified IP
    7.4
    3 Ratings
    Genesys PureConnect (discontinued)
    7.9
    64 Ratings
    Agent dashboard7.03 Ratings6.755 Ratings
    Validate callers9.03 Ratings7.548 Ratings
    Outbound response8.03 Ratings8.541 Ratings
    Call forwarding6.03 Ratings7.756 Ratings
    Click-to-call (CTC)9.62 Ratings8.043 Ratings
    Warm transfer8.03 Ratings8.357 Ratings
    Predictive dialing9.03 Ratings8.036 Ratings
    Interactive voice response5.03 Ratings8.045 Ratings
    REST APIs8.03 Ratings7.037 Ratings
    Call scripts4.03 Ratings8.539 Ratings
    Call tracking6.03 Ratings7.755 Ratings
    Multichannel integration8.22 Ratings9.044 Ratings
    CRM software integration8.03 Ratings8.038 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Aspect Unified IP and Genesys PureConnect (discontinued)
    Feature
    Aspect Unified IP
    8.5
    2 Ratings
    Genesys PureConnect (discontinued)
    5.5
    54 Ratings
    Inbound call routing9.02 Ratings6.551 Ratings
    Omnichannel inbound routing8.12 Ratings6.539 Ratings
    Recording9.62 Ratings4.552 Ratings
    Quality management9.12 Ratings4.546 Ratings
    Call analytics8.62 Ratings3.043 Ratings
    Historical reporting7.42 Ratings5.052 Ratings
    Live reporting7.42 Ratings6.548 Ratings
    Customer surveys8.62 Ratings8.035 Ratings
    Customer interaction analytics9.12 Ratings5.030 Ratings
    User Ratings
    Aspect Unified IPGenesys PureConnect (discontinued)
    Likelihood to Recommend
    7.0
    (4 ratings)
    5.3
    (116 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    8.6
    (12 ratings)
    Usability
    -
    (0 ratings)
    7.3
    (12 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.8
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    4.0
    (12 ratings)
    In-Person Training
    -
    (0 ratings)
    8.2
    (4 ratings)
    Online Training
    -
    (0 ratings)
    8.3
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    6.1
    (7 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    8.1
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    8.2
    (3 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.8
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.8
    (3 ratings)