Aspect Unified IP vs. Google Cloud Contact Center AI
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Aspect Unified IP | Score3.7 out of 10 | N/A | Aspect Software headquartered in Massachusetts offers Aspect Unified UP, a call center solution for enterprise contact centers. It supports an omnichannel customer experience across voice, email, chat, SMS, IM, and social channels. | N/A |
 Google Cloud Contact Center AI | Score7 out of 10 | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A |
| Aspect Unified IP | Google Cloud Contact Center AI | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Workforce Optimization (WFO) |
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| Aspect Unified IP | Google Cloud Contact Center AI | |
|---|---|---|
| Likelihood to Recommend | 7.0 | 8.5 |
| Likelihood to Renew | 7.0 | 9.0 |
| Usability | - | 9.0 |