Atera vs. ConnectWise Automate

Atera

195 Reviews and Ratings

ConnectWise Automate

212 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Atera	Score8.7 out of 10	N/A	Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…	$139 per month per user
ConnectWise Automate	Score8.3 out of 10	N/A	ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.	$700

Pricing

Atera

ConnectWise Automate

MSP - Pro: $129
per month (billed annually) per user
IT Department - Professional: $149
per month (billed annually) per user
MSP - Growth: $179
per month (billed annually) per user
IT Department - Expert: $189
per month (billed annually) per user
MSP - Power: $209
per month (billed annually) per user
IT Department - Master: $219
per month (billed annually) per user

Agents: $1.00-$6.00
per month/per agent
Implementation Fee: $700

Pricing Offerings
Atera	ConnectWise Automate
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

Unlimited devices.

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Community Pulse
Key User Insights
	Atera	ConnectWise Automate
Considered Both Products	Atera Verified User Chose Atera We looked at NinjaOne and ConnectWise Automate which are both fantastic tools. Those options definitely have their strengths over Atera, but Atera was the one we chose in the end. The thing that drew us to Atera was the lack of complicated contracts and simple tech based … Incentivized Helpful? Garvin Smith CEO (Chief Executive Officer) in Information Technology at Presponse Technologies (Information Technology & Services, 1-10 employees) Chose Atera We ran into significant issues with the support from Connectwise. Their documentation was not correct, an issue they admitted after several weeks of reviewing the problem, which cause a very serious server issue for us. Unfortunately, they were unwilling or unable to help us. … Incentivized Helpful? Verified User Chose Atera LabTech is a more comprehensive remote monitoring and management tool but costs considerably more. We switched to Atera from LabTech for a number of reasons. First and foremost, cost. Atera's per user licensing structure is much better suited for startups than LabTech. The … Incentivized Helpful? Rajat Kumar Mahunta Software Developer in Information Technology at infosys (Computer & Network Security, 201-500 employees) Chose Atera Comparison from ConnectWise and autotask, Atera is more simplified, Cost effective and Integration RMM, PSA and automation features Incentivized Helpful? Verified User Chose Atera Atera pulls the best features from the above systems I have previous experience in and unites them in an All-in-one solution that simplifies and improves everyone's experience. Incentivized Helpful? Verified User Chose Atera The pricing and features were laid out in a simple and straightforward layout. They have not price gouged while adding features. Incentivized Helpful? Kevin Jenks CEO (Chief Executive Officer) in Information Technology at The Jennic Group (Computer & Network Security, 1-10 employees) Chose Atera Connectwise is great, no question. But for smaller companies like us, having a technician cost vs a per device cost was the tipping point. We can add as many devices as we want without having to pay for each one. Sometimes when onboarding a new client this can be a huge perk, … Incentivized Helpful? Verified User Chose Atera Atera has many of the same features as the other products we've tested. The selling point for us was the pricing model for Atera. Most other providers charged a fee per endpoint which could quickly add up. With Atera's pricing model, we have a fixed annual cost which is … Incentivized Helpful? Jeremy Robinett President in Information Technology at Robintree LLC (Information Technology & Services, 1-10 employees) Chose Atera Atera is able to do everything ConnectWise can do for a Windows/Mac environment. Atera's unlimited seats for one price is a game-changer for startup MSPs. ConnectWise is unaffordable for startups looking to grow their customer base. Constantly having to shore up pricing for … Incentivized Helpful? Caleb Yankus CTO (Chief Technical Officer) in Information Technology at Last Bastion Technology (Information Technology & Services, 1-10 employees) Chose Atera Having used multiple system for RMM and support, we found that Atera checked the boxes for our needs in both the simplicity/ease of use, and a good tool set. While ConnectWise has more features and integrations currently, it is also very hard to manage and with each iteration … Incentivized Helpful? Michael Kubelka Information Technology Manager in Information Technology at Renewal by Andersen St Louis (Construction, 51-200 employees) Chose Atera Atera is a lightweight cloud application that handles most every need of small and large IT Firms alike. It closely resembles Ninja, N-Able, and Syncro in performance and scale. The biggest difference is the pricing models as Atera and Syncro charge per user as opposed by … Incentivized Helpful? Dominic Larouche IT Manager in Information Technology at AD.Infogestion (Information Technology & Services, 1-10 employees) Chose Atera Basically the billing model by technician instead of agent. The all included solution for remote moniroting, remote access, automation, ticketing system and reporting. Incentivized Helpful? Chad Sullivan IT Generalist at Mechanical Products & iCONN Systems, LLC in Information Technology at Mechanical Products (Mechanical Or Industrial Engineering, 11-50 employees) Chose Atera Compared to Connectwise and Kaseya I would say the cost is much better from Atera, much easier to use, the agent footprint is much better and uses less resources on any given agent. Setup was so much easier overall and the couple of times I did need to use Atera support they … Incentivized Helpful? Rich Lusk Owner at DiamondNet, Inc. (Information Technology & Services, 1-10 employees) Chose Atera Atera pricing is per technician and not per device which can literally save thousands of dollars annually. Atera is not as complicated and time-consuming to learn and use. Atera does not have a bunch of features that a small MSP business would not use and yet has to pay for. Incentivized Helpful? Sean Muller IT Security Manager in Information Technology at Paraco Gas Corporation (Oil & Energy, 501-1000 employees) Chose Atera Drasticly less expensive, but better Incentivized Helpful? Bob Brink President/CEO in Information Technology at Total BusinessWare Inc (Computer Software, 11-50 employees) Chose Atera Atera has the right balance of power, flexibility, and ease of use. Incentivized Helpful?	ConnectWise Verified User Chose ConnectWise Automate If we have to do it again, we would not choose to Automate due to the number of efforts and monetary investment (3rd party consultants) to implement it as well on going managing it. But, in comparison to the other RMM products we used in the past, Automate offers more … Incentivized Helpful? Verified User Chose ConnectWise Automate Automate is one of the best when it comes to RMM-applications in terms of features and ability to execute, however, where it is weak is in the necessity for an SME to run and maintain it and while it is quick and gets the job done, it is difficult to stack it up to a full … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Atera

ConnectWise Automate

Comparison of Application Performance Management features of Atera and ConnectWise Automate
Feature	Atera 10.0 1 Ratings	ConnectWise Automate 8.5 1 Ratings
Virtualization monitoring	10.01 Ratings	8.01 Ratings
IT Asset Discovery	10.01 Ratings	9.01 Ratings

Comparison of Monitoring Tasks features of Atera and ConnectWise Automate
Feature	Atera 9.4 112 Ratings	ConnectWise Automate 7.4 22 Ratings
Remote monitoring	8.8111 Ratings	10.022 Ratings
Network device monitoring	9.198 Ratings	8.021 Ratings
Activity Monitoring	10.01 Ratings	8.01 Ratings

Comparison of Management Tasks features of Atera and ConnectWise Automate
Feature	Atera 8.9 111 Ratings	ConnectWise Automate 7.8 22 Ratings
Patch Management	8.1110 Ratings	10.021 Ratings
Policy-based automation	7.696 Ratings	9.022 Ratings

Comparison of Remote Access features of Atera and ConnectWise Automate
Feature	Atera 7.8 1 Ratings	ConnectWise Automate 8.0 1 Ratings
Attended device access	10.01 Ratings	10.01 Ratings
Unattended device access	10.01 Ratings	8.01 Ratings
Mobile device access	1.01 Ratings	5.01 Ratings
Virtual device access	10.01 Ratings	8.01 Ratings
Multiple-display support	7.01 Ratings	9.01 Ratings
Multiple concurrent sessions	9.01 Ratings	8.01 Ratings

User Ratings
	Atera	ConnectWise Automate
Likelihood to Recommend	8.5 (113 ratings)	10.0 (59 ratings)
Likelihood to Renew	9.6 (4 ratings)	10.0 (4 ratings)
Usability	8.8 (61 ratings)	9.0 (5 ratings)
Performance	- (0 ratings)	3.0 (4 ratings)
Support Rating	9.0 (5 ratings)	7.0 (14 ratings)
Online Training	- (0 ratings)	9.0 (3 ratings)
Implementation Rating	- (0 ratings)	5.0 (2 ratings)
Configurability	- (0 ratings)	10.0 (1 ratings)
Ease of integration	- (0 ratings)	7.0 (1 ratings)