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Atera vs. ConSol CM/Helpdesk

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Atera

195 Reviews and Ratings

ConSol CM/Helpdesk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Atera

    Score8.7 out of 10
    		N/AAtera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…

    $139

    per month per user

    ConSol CM/Helpdesk

    		N/A
    Mid-Size Companies (51-1,000 employees)
    		Workflow-based IT help desk and support software with self-service portal The software solution ConSol CM/Helpdesk offers users important functionalities for IT support and helpdesk for customers and employees. Incidents and inquiries can be processed and solved. The causes of malfunctions can be analyzed in a targeted manner. Incoming inquries via e-mail, web form or self-service portal are automatically recorded and case-dependant - by workflow logic - forwarded to the…

    $23.50

    Full version inkl. 5 concurrent user

    Pricing
    AteraConSol CM/Helpdesk
    Editions & Modules
    MSP - Pro
    $129
    per month (billed annually) per user
    IT Department - Professional
    $149
    per month (billed annually) per user
    MSP - Growth
    $179
    per month (billed annually) per user
    IT Department - Expert
    $189
    per month (billed annually) per user
    MSP - Power
    $209
    per month (billed annually) per user
    IT Department - Master
    $219
    per month (billed annually) per user
    ConSol CM Professional Edition
    $23.50
    Full version inkl. 5 concurrent user
    ConSol CM Cloud Starter
    $82
    per concurrent user
    ConSol CM Cloud Pro
    $117
    per concurrent user
    Offerings
    Pricing Offerings
    AteraConSol CM/Helpdesk
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeRequired
    Additional DetailsUnlimited devices.—
    More Pricing Information
    Features
    AteraConSol CM/Helpdesk
    Application Performance Management
    Comparison of Application Performance Management features of Atera and ConSol CM/Helpdesk
    Feature
    Atera
    10.0
    1 Ratings
    ConSol CM/Helpdesk
    -
    Ratings
    Virtualization monitoring10.01 Ratings00 Ratings
    IT Asset Discovery10.01 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Atera and ConSol CM/Helpdesk
    Feature
    Atera
    9.4
    112 Ratings
    ConSol CM/Helpdesk
    -
    Ratings
    Remote monitoring8.8111 Ratings00 Ratings
    Network device monitoring9.198 Ratings00 Ratings
    Activity Monitoring10.01 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of Atera and ConSol CM/Helpdesk
    Feature
    Atera
    8.8
    111 Ratings
    ConSol CM/Helpdesk
    -
    Ratings
    Patch Management8.1110 Ratings00 Ratings
    Policy-based automation7.696 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of Atera and ConSol CM/Helpdesk
    Feature
    Atera
    7.8
    1 Ratings
    ConSol CM/Helpdesk
    -
    Ratings
    Attended device access10.01 Ratings00 Ratings
    Unattended device access10.01 Ratings00 Ratings
    Mobile device access1.01 Ratings00 Ratings
    Virtual device access10.01 Ratings00 Ratings
    Multiple-display support7.01 Ratings00 Ratings
    Multiple concurrent sessions9.01 Ratings00 Ratings
    User Ratings
    AteraConSol CM/Helpdesk
    Likelihood to Recommend
    8.5
    (113 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    9.6
    (4 ratings)
    -
    (0 ratings)
    Usability
    8.8
    (61 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (5 ratings)
    -
    (0 ratings)