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Atera vs. Help Scout

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Atera

195 Reviews and Ratings

Help Scout

56 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Atera

    Score8.6 out of 10
    		N/AAtera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…

    $139

    per month per user

    Help Scout

    Score7.9 out of 10
    		N/AHelp Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are…

    $30

    per month starts with 100 contacts

    Pricing
    AteraHelp Scout
    Editions & Modules
    MSP - Pro
    $129
    per month (billed annually) per user
    IT Department - Professional
    $149
    per month (billed annually) per user
    MSP - Growth
    $179
    per month (billed annually) per user
    IT Department - Expert
    $189
    per month (billed annually) per user
    MSP - Power
    $209
    per month (billed annually) per user
    IT Department - Master
    $219
    per month (billed annually) per user
    Standard
    $30
    per month starts with 100 contacts
    Plus
    $90
    per month starts with 200 contacts
    Company
    Contact sales team
    Offerings
    Pricing Offerings
    AteraHelp Scout
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsUnlimited devices.—
    More Pricing Information
    Features
    AteraHelp Scout
    Application Performance Management
    Comparison of Application Performance Management features of Atera and Help Scout
    Feature
    Atera
    10.0
    1 Ratings
    Help Scout
    -
    Ratings
    Virtualization monitoring10.01 Ratings00 Ratings
    IT Asset Discovery10.01 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Atera and Help Scout
    Feature
    Atera
    9.4
    112 Ratings
    Help Scout
    -
    Ratings
    Remote monitoring8.8111 Ratings00 Ratings
    Network device monitoring9.198 Ratings00 Ratings
    Activity Monitoring10.01 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of Atera and Help Scout
    Feature
    Atera
    8.8
    111 Ratings
    Help Scout
    -
    Ratings
    Patch Management8.1110 Ratings00 Ratings
    Policy-based automation7.596 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of Atera and Help Scout
    Feature
    Atera
    7.8
    1 Ratings
    Help Scout
    -
    Ratings
    Attended device access10.01 Ratings00 Ratings
    Unattended device access10.01 Ratings00 Ratings
    Mobile device access1.01 Ratings00 Ratings
    Virtual device access10.01 Ratings00 Ratings
    Multiple-display support7.01 Ratings00 Ratings
    Multiple concurrent sessions9.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Atera and Help Scout
    Feature
    Atera
    -
    Ratings
    Help Scout
    8.8
    19 Ratings
    Organize and prioritize service tickets00 Ratings9.019 Ratings
    Subscription-based notifications00 Ratings10.010 Ratings
    Ticket creation and submission00 Ratings8.118 Ratings
    Ticket response00 Ratings8.119 Ratings
    Self Help Community
    Comparison of Self Help Community features of Atera and Help Scout
    Feature
    Atera
    -
    Ratings
    Help Scout
    8.5
    17 Ratings
    External knowledge base00 Ratings9.016 Ratings
    Internal knowledge base00 Ratings8.015 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Atera and Help Scout
    Feature
    Atera
    -
    Ratings
    Help Scout
    8.0
    19 Ratings
    Email support00 Ratings8.019 Ratings
    Help Desk CRM integration00 Ratings8.011 Ratings
    User Ratings
    AteraHelp Scout
    Likelihood to Recommend
    8.5
    (113 ratings)
    7.1
    (19 ratings)
    Likelihood to Renew
    9.6
    (4 ratings)
    7.0
    (1 ratings)
    Usability
    8.8
    (61 ratings)
    10.0
    (2 ratings)
    Support Rating
    9.0
    (5 ratings)
    -
    (0 ratings)