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Atera vs. Issuetrak

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Atera

195 Reviews and Ratings

Issuetrak

2 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Atera

    Score8.7 out of 10
    		N/AAtera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…

    $139

    per month per user

    Issuetrak

    Score7 out of 10
    		N/AIssuetrak is help desk ticketing software that optimizes team workflows, automates requests, and expedites solutions. From managing IT help desk tickets, to processing product line change requests, its features allow organizations from any industry to track issues, measure data, and scale their support operation.

    $270

    per month 10 agents (Team plan minimum)

    Pricing
    AteraIssuetrak
    Editions & Modules
    MSP - Pro
    $129
    per month (billed annually) per user
    IT Department - Professional
    $149
    per month (billed annually) per user
    MSP - Growth
    $179
    per month (billed annually) per user
    IT Department - Expert
    $189
    per month (billed annually) per user
    MSP - Power
    $209
    per month (billed annually) per user
    IT Department - Master
    $219
    per month (billed annually) per user
    Team
    $212
    one-time fee per agent (10 agent minimum)
    Team
    $291
    per year per agent (10 agent minimum)
    Support
    $876
    per year per agent (3 agent minimum)
    Support
    $1059
    one-time fee per agent (3 agent minimum)
    Offerings
    Pricing Offerings
    AteraIssuetrak
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup fee$2,000 one-time fee per installation
    Additional DetailsUnlimited devices.Issuetrak Product Experts can provide for a quote for Cloud+ plans.
    More Pricing Information
    Features
    AteraIssuetrak
    Application Performance Management
    Comparison of Application Performance Management features of Atera and Issuetrak
    Feature
    Atera
    10.0
    1 Ratings
    Issuetrak
    -
    Ratings
    Virtualization monitoring10.01 Ratings00 Ratings
    IT Asset Discovery10.01 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Atera and Issuetrak
    Feature
    Atera
    9.4
    112 Ratings
    Issuetrak
    -
    Ratings
    Remote monitoring8.8111 Ratings00 Ratings
    Network device monitoring9.198 Ratings00 Ratings
    Activity Monitoring10.01 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of Atera and Issuetrak
    Feature
    Atera
    8.8
    111 Ratings
    Issuetrak
    -
    Ratings
    Patch Management8.1110 Ratings00 Ratings
    Policy-based automation7.596 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of Atera and Issuetrak
    Feature
    Atera
    7.8
    1 Ratings
    Issuetrak
    -
    Ratings
    Attended device access10.01 Ratings00 Ratings
    Unattended device access10.01 Ratings00 Ratings
    Mobile device access1.01 Ratings00 Ratings
    Virtual device access10.01 Ratings00 Ratings
    Multiple-display support7.01 Ratings00 Ratings
    Multiple concurrent sessions9.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Atera and Issuetrak
    Feature
    Atera
    -
    Ratings
    Issuetrak
    6.7
    1 Ratings
    Organize and prioritize service tickets00 Ratings7.01 Ratings
    Expert directory00 Ratings4.01 Ratings
    Subscription-based notifications00 Ratings9.01 Ratings
    ITSM collaboration and documentation00 Ratings7.01 Ratings
    User Ratings
    AteraIssuetrak
    Likelihood to Recommend
    8.5
    (113 ratings)
    7.0
    (1 ratings)
    Likelihood to Renew
    9.6
    (4 ratings)
    4.0
    (1 ratings)
    Usability
    8.8
    (61 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (5 ratings)
    10.0
    (1 ratings)