Atera vs. osTicket
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Atera | Score8.7 out of 10 | N/A | Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With… | $139 per month per user |
 osTicket | Score8 out of 10 | N/A | osTicket is an open-source help desk / ticketing platform that can create inquiries online, through email, and through phone calls. | $12 per month |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Unlimited devices. | — | ||||||||||||||
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| Application Performance Management |
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| Monitoring Tasks |
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| Management Tasks |
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| Remote Access |
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Atera | osTicket | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 9.1 |
| Likelihood to Renew | 9.6 | 10.0 |
| Usability | 8.8 | 8.0 |
| Support Rating | 9.0 | 1.0 |
| Implementation Rating | - | 10.0 |