Atera vs. Serviceaide Intelligent Service Management (former CA Cloud Service Management)
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Atera | Score8.7 out of 10 | N/A | Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With… | $139 per month per user |
 Serviceaide Intelligent Service Management (former CA Cloud Service Management) | Score10 out of 10 | N/A | Serviceaide Intelligent Service Management is an ITSM solution acquired by Serviceaide from their partner CA Technologies (now a Broadcom company) in October 2016. The product is based on the former CA Cloud Service Management product. | N/A |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Unlimited devices. | — | ||||||||||||||
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| Atera | Serviceaide Intelligent Service Management (former CA Cloud Service Management) | |
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| Likelihood to Recommend | 8.5 | - |
| Likelihood to Renew | 9.6 | - |
| Usability | 8.8 | - |
| Support Rating | 9.0 | - |