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Atera vs. ManageEngine ServiceDesk Plus

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Atera

195 Reviews and Ratings

ManageEngine ServiceDesk Plus

109 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Atera

    Score8.6 out of 10
    		N/AAtera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…

    $139

    per month per user

    ManageEngine ServiceDesk Plus

    Score9.2 out of 10
    		N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Pricing
    AteraManageEngine ServiceDesk Plus
    Editions & Modules
    MSP - Pro
    $129
    per month (billed annually) per user
    IT Department - Professional
    $149
    per month (billed annually) per user
    MSP - Growth
    $179
    per month (billed annually) per user
    IT Department - Expert
    $189
    per month (billed annually) per user
    MSP - Power
    $209
    per month (billed annually) per user
    IT Department - Master
    $219
    per month (billed annually) per user
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Offerings
    Pricing Offerings
    AteraManageEngine ServiceDesk Plus
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsUnlimited devices.—
    More Pricing Information
    Community Pulse
    AteraManageEngine ServiceDesk Plus
    Considered Both Products
    Atera
    Verified User
    Chose Atera
    ManageEngine is used in some of our outlying locations, and it was just not an enjoyable experience. The interface was confusing and not intuitive. It took more time to figure out how to get something accomplished in ManageEngine to even start helping someone, whereas with …
    Incentivized
    Richard Ekholm
    Owner in Information Technology at Rich IT Solutions (Information Technology & Services, 1-10 employees)
    Chose Atera
    Compared to several other RMM packages we trialed, Atera was simple to set up and deploy. the Atera pricing model is very different which makes it affordable, and having the ability to tie into a number of add-on services, gives us the ability to expand our MSP offerings as …
    Incentivized
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    AteraManageEngine ServiceDesk Plus
    Application Performance Management
    Comparison of Application Performance Management features of Atera and ManageEngine ServiceDesk Plus
    Feature
    Atera
    10.0
    1 Ratings
    ManageEngine ServiceDesk Plus
    -
    Ratings
    Virtualization monitoring10.01 Ratings00 Ratings
    IT Asset Discovery10.01 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Atera and ManageEngine ServiceDesk Plus
    Feature
    Atera
    9.4
    112 Ratings
    ManageEngine ServiceDesk Plus
    -
    Ratings
    Remote monitoring8.8111 Ratings00 Ratings
    Network device monitoring9.198 Ratings00 Ratings
    Activity Monitoring10.01 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of Atera and ManageEngine ServiceDesk Plus
    Feature
    Atera
    8.8
    111 Ratings
    ManageEngine ServiceDesk Plus
    -
    Ratings
    Patch Management8.1110 Ratings00 Ratings
    Policy-based automation7.596 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of Atera and ManageEngine ServiceDesk Plus
    Feature
    Atera
    7.8
    1 Ratings
    ManageEngine ServiceDesk Plus
    -
    Ratings
    Attended device access10.01 Ratings00 Ratings
    Unattended device access10.01 Ratings00 Ratings
    Mobile device access1.01 Ratings00 Ratings
    Virtual device access10.01 Ratings00 Ratings
    Multiple-display support7.01 Ratings00 Ratings
    Multiple concurrent sessions9.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Atera and ManageEngine ServiceDesk Plus
    Feature
    Atera
    -
    Ratings
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Organize and prioritize service tickets00 Ratings8.020 Ratings
    Expert directory00 Ratings5.013 Ratings
    Service restoration00 Ratings5.015 Ratings
    Self-service tools00 Ratings8.018 Ratings
    Subscription-based notifications00 Ratings6.014 Ratings
    ITSM collaboration and documentation00 Ratings10.016 Ratings
    ITSM reports and dashboards00 Ratings8.018 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Atera and ManageEngine ServiceDesk Plus
    Feature
    Atera
    -
    Ratings
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Configuration mangement00 Ratings9.014 Ratings
    Asset management dashboard00 Ratings8.014 Ratings
    Policy and contract enforcement00 Ratings6.010 Ratings
    Change management
    Comparison of Change management features of Atera and ManageEngine ServiceDesk Plus
    Feature
    Atera
    -
    Ratings
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Change requests repository00 Ratings7.015 Ratings
    Change calendar00 Ratings8.011 Ratings
    Service-level management00 Ratings9.014 Ratings
    User Ratings
    AteraManageEngine ServiceDesk Plus
    Likelihood to Recommend
    8.5
    (113 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    9.6
    (4 ratings)
    6.0
    (1 ratings)
    Usability
    8.8
    (61 ratings)
    7.0
    (4 ratings)
    Support Rating
    9.0
    (5 ratings)
    9.0
    (3 ratings)