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Atera vs. ServiceNow Customer Service Management

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Atera

195 Reviews and Ratings

ServiceNow Customer Service Management

74 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Atera

    Score8.7 out of 10
    		N/AAtera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…

    $139

    per month per user

    ServiceNow Customer Service Management

    Score7.8 out of 10
    		N/ABuilt on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement…N/A
    Pricing
    AteraServiceNow Customer Service Management
    Editions & Modules
    MSP - Pro
    $129
    per month (billed annually) per user
    IT Department - Professional
    $149
    per month (billed annually) per user
    MSP - Growth
    $179
    per month (billed annually) per user
    IT Department - Expert
    $189
    per month (billed annually) per user
    MSP - Power
    $209
    per month (billed annually) per user
    IT Department - Master
    $219
    per month (billed annually) per user
    No answers on this topic
    Offerings
    Pricing Offerings
    AteraServiceNow Customer Service Management
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsUnlimited devices.—
    More Pricing Information
    Features
    AteraServiceNow Customer Service Management
    Application Performance Management
    Comparison of Application Performance Management features of Atera and ServiceNow Customer Service Management
    Feature
    Atera
    10.0
    1 Ratings
    ServiceNow Customer Service Management
    -
    Ratings
    Virtualization monitoring10.01 Ratings00 Ratings
    IT Asset Discovery10.01 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Atera and ServiceNow Customer Service Management
    Feature
    Atera
    9.4
    112 Ratings
    ServiceNow Customer Service Management
    -
    Ratings
    Remote monitoring8.8111 Ratings00 Ratings
    Network device monitoring9.198 Ratings00 Ratings
    Activity Monitoring10.01 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of Atera and ServiceNow Customer Service Management
    Feature
    Atera
    8.8
    111 Ratings
    ServiceNow Customer Service Management
    -
    Ratings
    Patch Management8.1110 Ratings00 Ratings
    Policy-based automation7.596 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of Atera and ServiceNow Customer Service Management
    Feature
    Atera
    7.8
    1 Ratings
    ServiceNow Customer Service Management
    -
    Ratings
    Attended device access10.01 Ratings00 Ratings
    Unattended device access10.01 Ratings00 Ratings
    Mobile device access1.01 Ratings00 Ratings
    Virtual device access10.01 Ratings00 Ratings
    Multiple-display support7.01 Ratings00 Ratings
    Multiple concurrent sessions9.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Atera and ServiceNow Customer Service Management
    Feature
    Atera
    -
    Ratings
    ServiceNow Customer Service Management
    7.0
    6 Ratings
    Organize and prioritize service tickets00 Ratings7.66 Ratings
    Expert directory00 Ratings7.95 Ratings
    Subscription-based notifications00 Ratings7.15 Ratings
    ITSM collaboration and documentation00 Ratings4.45 Ratings
    Ticket creation and submission00 Ratings9.26 Ratings
    Ticket response00 Ratings6.06 Ratings
    Self Help Community
    Comparison of Self Help Community features of Atera and ServiceNow Customer Service Management
    Feature
    Atera
    -
    Ratings
    ServiceNow Customer Service Management
    4.7
    5 Ratings
    External knowledge base00 Ratings4.44 Ratings
    Internal knowledge base00 Ratings5.15 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Atera and ServiceNow Customer Service Management
    Feature
    Atera
    -
    Ratings
    ServiceNow Customer Service Management
    6.3
    6 Ratings
    Customer portal00 Ratings7.24 Ratings
    IVR00 Ratings5.34 Ratings
    Social integration00 Ratings3.54 Ratings
    Email support00 Ratings7.45 Ratings
    Help Desk CRM integration00 Ratings8.25 Ratings
    User Ratings
    AteraServiceNow Customer Service Management
    Likelihood to Recommend
    8.5
    (113 ratings)
    7.4
    (6 ratings)
    Likelihood to Renew
    9.6
    (4 ratings)
    -
    (0 ratings)
    Usability
    8.8
    (61 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.0
    (5 ratings)
    9.0
    (1 ratings)