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Atera vs. ServiceNow IT Service Management

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Atera

195 Reviews and Ratings

ServiceNow IT Service Management

518 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Atera

    Score8.7 out of 10
    		N/AAtera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…

    $139

    per month per user

    ServiceNow IT Service Management

    Score8.7 out of 10
    		N/ABuilt on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.N/A
    Pricing
    AteraServiceNow IT Service Management
    Editions & Modules
    MSP - Pro
    $129
    per month (billed annually) per user
    IT Department - Professional
    $149
    per month (billed annually) per user
    MSP - Growth
    $179
    per month (billed annually) per user
    IT Department - Expert
    $189
    per month (billed annually) per user
    MSP - Power
    $209
    per month (billed annually) per user
    IT Department - Master
    $219
    per month (billed annually) per user
    ITSM Standard
    Custom Quote
    ITSM Pro
    Custom Quote
    ITSM Enterprise
    Custom Quote
    Offerings
    Pricing Offerings
    AteraServiceNow IT Service Management
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsUnlimited devices.ITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks.
    More Pricing Information
    Community Pulse
    AteraServiceNow IT Service Management
    Considered Both Products
    Atera
    Andrew O'Donnell
    IT Manager in Information Technology at Tekmar Energy (Mechanical Or Industrial Engineering, 51-200 employees)
    Chose Atera
    This product was so easy to implement that it took me only minutes to be up and running and hours to configure it ready for release. Pricing is simple; you pay per user. As the IT dept is small, might I have control of the costs and can grow the system without occurring extra …
    Incentivized
    ServiceNow
    Verified User
    Chose ServiceNow IT Service Management
    Integrations with other products are very easy in ServiceNow IT as compared to other tools. Support is amazing comparatively. Transparency and flow of work are clearly visible. It has Multiple features and we can customize them as well. The search feature can be improved a …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    AteraServiceNow IT Service Management
    Application Performance Management
    Comparison of Application Performance Management features of Atera and ServiceNow IT Service Management
    Feature
    Atera
    10.0
    1 Ratings
    ServiceNow IT Service Management
    -
    Ratings
    Virtualization monitoring10.01 Ratings00 Ratings
    IT Asset Discovery10.01 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Atera and ServiceNow IT Service Management
    Feature
    Atera
    9.4
    112 Ratings
    ServiceNow IT Service Management
    -
    Ratings
    Remote monitoring8.8111 Ratings00 Ratings
    Network device monitoring9.198 Ratings00 Ratings
    Activity Monitoring10.01 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of Atera and ServiceNow IT Service Management
    Feature
    Atera
    8.8
    111 Ratings
    ServiceNow IT Service Management
    -
    Ratings
    Patch Management8.1110 Ratings00 Ratings
    Policy-based automation7.696 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of Atera and ServiceNow IT Service Management
    Feature
    Atera
    7.8
    1 Ratings
    ServiceNow IT Service Management
    -
    Ratings
    Attended device access10.01 Ratings00 Ratings
    Unattended device access10.01 Ratings00 Ratings
    Mobile device access1.01 Ratings00 Ratings
    Virtual device access10.01 Ratings00 Ratings
    Multiple-display support7.01 Ratings00 Ratings
    Multiple concurrent sessions9.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Atera and ServiceNow IT Service Management
    Feature
    Atera
    -
    Ratings
    ServiceNow IT Service Management
    8.9
    68 Ratings
    Organize and prioritize service tickets00 Ratings10.067 Ratings
    Expert directory00 Ratings8.051 Ratings
    Service restoration00 Ratings8.056 Ratings
    Self-service tools00 Ratings10.065 Ratings
    Subscription-based notifications00 Ratings9.063 Ratings
    ITSM collaboration and documentation00 Ratings9.060 Ratings
    ITSM reports and dashboards00 Ratings8.062 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Atera and ServiceNow IT Service Management
    Feature
    Atera
    -
    Ratings
    ServiceNow IT Service Management
    8.3
    61 Ratings
    Configuration mangement00 Ratings8.060 Ratings
    Asset management dashboard00 Ratings8.059 Ratings
    Policy and contract enforcement00 Ratings8.952 Ratings
    Change management
    Comparison of Change management features of Atera and ServiceNow IT Service Management
    Feature
    Atera
    -
    Ratings
    ServiceNow IT Service Management
    9.0
    62 Ratings
    Change requests repository00 Ratings9.062 Ratings
    Change calendar00 Ratings9.056 Ratings
    Service-level management00 Ratings9.058 Ratings
    User Ratings
    AteraServiceNow IT Service Management
    Likelihood to Recommend
    8.5
    (113 ratings)
    10.0
    (79 ratings)
    Likelihood to Renew
    9.6
    (4 ratings)
    9.0
    (13 ratings)
    Usability
    8.8
    (61 ratings)
    9.0
    (12 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    9.0
    (5 ratings)
    7.3
    (22 ratings)
    Online Training
    -
    (0 ratings)
    1.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (3 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)