TrustRadius: an HG Insights company

Atera vs. Serviceware Processes

Save this comparison

Save this comparison

Atera

195 Reviews and Ratings

Serviceware Processes

1 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Atera

    Score8.7 out of 10
    		N/AAtera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…

    $139

    per month per user

    Serviceware Processes

    Score9 out of 10
    		N/AhelpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes.N/A
    Pricing
    AteraServiceware Processes
    Editions & Modules
    MSP - Pro
    $129
    per month (billed annually) per user
    IT Department - Professional
    $149
    per month (billed annually) per user
    MSP - Growth
    $179
    per month (billed annually) per user
    IT Department - Expert
    $189
    per month (billed annually) per user
    MSP - Power
    $209
    per month (billed annually) per user
    IT Department - Master
    $219
    per month (billed annually) per user
    No answers on this topic
    Offerings
    Pricing Offerings
    AteraServiceware Processes
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsUnlimited devices.—
    More Pricing Information
    Features
    AteraServiceware Processes
    Application Performance Management
    Comparison of Application Performance Management features of Atera and Serviceware Processes
    Feature
    Atera
    10.0
    1 Ratings
    Serviceware Processes
    -
    Ratings
    Virtualization monitoring10.01 Ratings00 Ratings
    IT Asset Discovery10.01 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Atera and Serviceware Processes
    Feature
    Atera
    9.4
    112 Ratings
    Serviceware Processes
    -
    Ratings
    Remote monitoring8.8111 Ratings00 Ratings
    Network device monitoring9.198 Ratings00 Ratings
    Activity Monitoring10.01 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of Atera and Serviceware Processes
    Feature
    Atera
    8.8
    111 Ratings
    Serviceware Processes
    -
    Ratings
    Patch Management8.1110 Ratings00 Ratings
    Policy-based automation7.696 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of Atera and Serviceware Processes
    Feature
    Atera
    7.8
    1 Ratings
    Serviceware Processes
    -
    Ratings
    Attended device access10.01 Ratings00 Ratings
    Unattended device access10.01 Ratings00 Ratings
    Mobile device access1.01 Ratings00 Ratings
    Virtual device access10.01 Ratings00 Ratings
    Multiple-display support7.01 Ratings00 Ratings
    Multiple concurrent sessions9.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Atera and Serviceware Processes
    Feature
    Atera
    -
    Ratings
    Serviceware Processes
    8.9
    1 Ratings
    Organize and prioritize service tickets00 Ratings10.01 Ratings
    Expert directory00 Ratings9.01 Ratings
    Service restoration00 Ratings6.01 Ratings
    Self-service tools00 Ratings9.01 Ratings
    Subscription-based notifications00 Ratings9.01 Ratings
    ITSM collaboration and documentation00 Ratings10.01 Ratings
    ITSM reports and dashboards00 Ratings9.01 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Atera and Serviceware Processes
    Feature
    Atera
    -
    Ratings
    Serviceware Processes
    8.3
    1 Ratings
    Configuration mangement00 Ratings9.01 Ratings
    Asset management dashboard00 Ratings9.01 Ratings
    Policy and contract enforcement00 Ratings7.01 Ratings
    Change management
    Comparison of Change management features of Atera and Serviceware Processes
    Feature
    Atera
    -
    Ratings
    Serviceware Processes
    10.0
    1 Ratings
    Change requests repository00 Ratings10.01 Ratings
    Service-level management00 Ratings10.01 Ratings
    User Ratings
    AteraServiceware Processes
    Likelihood to Recommend
    8.5
    (113 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    9.6
    (4 ratings)
    -
    (0 ratings)
    Usability
    8.8
    (61 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (5 ratings)
    9.0
    (1 ratings)