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Atera vs. Spiceworks Cloud Help Desk

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Atera

195 Reviews and Ratings

Spiceworks Cloud Help Desk

248 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Atera

    Score8.6 out of 10
    		N/AAtera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…

    $139

    per month per user

    Spiceworks Cloud Help Desk

    Score6.8 out of 10
    		N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    AteraSpiceworks Cloud Help Desk
    Editions & Modules
    MSP - Pro
    $129
    per month (billed annually) per user
    IT Department - Professional
    $149
    per month (billed annually) per user
    MSP - Growth
    $179
    per month (billed annually) per user
    IT Department - Expert
    $189
    per month (billed annually) per user
    MSP - Power
    $209
    per month (billed annually) per user
    IT Department - Master
    $219
    per month (billed annually) per user
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    AteraSpiceworks Cloud Help Desk
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsUnlimited devices.—
    More Pricing Information
    Community Pulse
    AteraSpiceworks Cloud Help Desk
    Considered Both Products
    Atera
    Verified User
    Chose Atera
    Atera has many of the same features as the other products we've tested. The selling point for us was the pricing model for Atera. Most other providers charged a fee per endpoint which could quickly add up. With Atera's pricing model, we have a fixed annual cost which is …
    Incentivized
    Dominic Larouche
    IT Manager in Information Technology at AD.Infogestion (Information Technology & Services, 1-10 employees)
    Chose Atera
    Basically the billing model by technician instead of agent.
    The all included solution for remote moniroting, remote access, automation, ticketing system and reporting.
    Incentivized
    Verified User
    Chose Atera
    Remote monitoring and access capabilities [are] far more user friendly and advanced.
    Incentivized
    Spiceworks Ziff Davis
    Edwin Harrison
    CTO in Information Technology at CareFirst Medical Management (Hospital & Health Care, 201-500 employees)
    Chose Spiceworks Cloud Help Desk
    although it does not have all of the features it still is able to perform MOST of the function for these softwares
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    AteraSpiceworks Cloud Help Desk
    Application Performance Management
    Comparison of Application Performance Management features of Atera and Spiceworks Cloud Help Desk
    Feature
    Atera
    10.0
    1 Ratings
    Spiceworks Cloud Help Desk
    -
    Ratings
    Virtualization monitoring10.01 Ratings00 Ratings
    IT Asset Discovery10.01 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Atera and Spiceworks Cloud Help Desk
    Feature
    Atera
    9.4
    112 Ratings
    Spiceworks Cloud Help Desk
    -
    Ratings
    Remote monitoring8.8111 Ratings00 Ratings
    Network device monitoring9.198 Ratings00 Ratings
    Activity Monitoring10.01 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of Atera and Spiceworks Cloud Help Desk
    Feature
    Atera
    8.8
    111 Ratings
    Spiceworks Cloud Help Desk
    -
    Ratings
    Patch Management8.1110 Ratings00 Ratings
    Policy-based automation7.596 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of Atera and Spiceworks Cloud Help Desk
    Feature
    Atera
    7.8
    1 Ratings
    Spiceworks Cloud Help Desk
    -
    Ratings
    Attended device access10.01 Ratings00 Ratings
    Unattended device access10.01 Ratings00 Ratings
    Mobile device access1.01 Ratings00 Ratings
    Virtual device access10.01 Ratings00 Ratings
    Multiple-display support7.01 Ratings00 Ratings
    Multiple concurrent sessions9.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Atera and Spiceworks Cloud Help Desk
    Feature
    Atera
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.5
    55 Ratings
    Organize and prioritize service tickets00 Ratings8.054 Ratings
    Expert directory00 Ratings8.047 Ratings
    Subscription-based notifications00 Ratings9.042 Ratings
    ITSM collaboration and documentation00 Ratings6.045 Ratings
    Ticket creation and submission00 Ratings10.054 Ratings
    Ticket response00 Ratings10.053 Ratings
    Self Help Community
    Comparison of Self Help Community features of Atera and Spiceworks Cloud Help Desk
    Feature
    Atera
    -
    Ratings
    Spiceworks Cloud Help Desk
    7.0
    52 Ratings
    External knowledge base00 Ratings7.048 Ratings
    Internal knowledge base00 Ratings7.048 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Atera and Spiceworks Cloud Help Desk
    Feature
    Atera
    -
    Ratings
    Spiceworks Cloud Help Desk
    9.0
    52 Ratings
    Customer portal00 Ratings9.046 Ratings
    IVR00 Ratings7.011 Ratings
    Social integration00 Ratings8.927 Ratings
    Email support00 Ratings10.046 Ratings
    Help Desk CRM integration00 Ratings9.928 Ratings
    User Ratings
    AteraSpiceworks Cloud Help Desk
    Likelihood to Recommend
    8.5
    (113 ratings)
    10.0
    (83 ratings)
    Likelihood to Renew
    9.6
    (4 ratings)
    10.0
    (29 ratings)
    Usability
    8.8
    (61 ratings)
    9.0
    (9 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    9.0
    (5 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)