Atera vs. Symantec ServiceDesk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Atera | Score8.7 out of 10 | N/A | Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With… | $139 per month per user |
 Symantec ServiceDesk | Score5 out of 10 | N/A | Symantec ServiceDesk provides enterprises with ITIL-based help desk functionality for incident, change, and problem management. | N/A |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Unlimited devices. | — | ||||||||||||||
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| Atera | Symantec ServiceDesk | |
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| Likelihood to Recommend | 8.5 | - |
| Likelihood to Renew | 9.6 | - |
| Usability | 8.8 | - |
| Support Rating | 9.0 | - |