Atera vs. Syncro

Atera

195 Reviews and Ratings

Syncro

19 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Atera	Score8.6 out of 10	N/A	Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…	$139 per month per user
Syncro	Score9.7 out of 10	N/A	Syncro offers an Extended Monitoring and Management (XMM) platform for midsized MSPs and internal IT teams. The platform integrates RMM (endpoint management), professional services automation (PSA), and Microsoft 365 multi-tenant management to help organizations simplify operations, strengthen security, and scale.	$139 per month per user

Pricing

Atera

Syncro

MSP - Pro: $129
per month (billed annually) per user
IT Department - Professional: $149
per month (billed annually) per user
MSP - Growth: $179
per month (billed annually) per user
IT Department - Expert: $189
per month (billed annually) per user
MSP - Power: $209
per month (billed annually) per user
IT Department - Master: $219
per month (billed annually) per user

Core: $139
per month per user
Team: $189
per month per user

Pricing Offerings
Atera	Syncro
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

Unlimited devices.

Discount available for annual payment.

Community Pulse
Key User Insights
	Atera	Syncro
Considered Both Products	Atera Kevin Wangler Director of Information Technology in Information Technology at Trinity High School (Primary/Secondary Education, 201-500 employees) Chose Atera Atera is very similar to Syncro in feature set and pricing, but we liked Atera just a bit better. (We switched from Atera to Syncro and then back to Atera, and have stuck with Atera for several years now.) Kaseya gave us bad vibes from their sales department and we ultimately … Incentivized Helpful? Joseph Shaffer Operations Manager in Information Technology at 4TS Computers (Information Technology & Services, 1-10 employees) Chose Atera Atera was very similar with Syncro but a bit more user friendly. There were a few features with Syncro I really liked that Atera does not have yet like custom reporting. Incentivized Helpful? Frank Pietersma Owner at Inno ICT (Computer Networking, 1-10 employees) Chose Atera This Year I started an IT company and was in need of monitoring and PSA software. In the past I've worked with Datto, Datto RMM and Ncentral so one of these would be a logical choice for me to choose. However their pricing is from a different world. For a starting company, … Incentivized Helpful? Amy Brown Business Development Manager at IdayaHouses (Real Estate, 501-1000 employees) Chose Atera Atera has so many features that are fully functional. Atera is easy to use. Incentivized Helpful? Matt Ianson IT Manager in Information Technology at Boab IT (Information Technology & Services, 11-50 employees) Chose Atera Any RMM that supports licensing around agents / technicians rather than devices is always a win in my mind. Primarily Atera was chosen due to the specific features it provides (we didn't need a lot of bells and whistles) and did what it needed to do, well. Remote access, patch … Incentivized Helpful?	SyncroMSP Servably Inc Verified User Chose Syncro Syncro does not have every bell or whistle (especially when compared with Kaseya VSA). However from a cost versus feature perspective, Syncro wins hands down. Syncro versus Atera - they are very similar products and also use the per agent pricing. This was a big driver for us … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Atera

Syncro

Comparison of Application Performance Management features of Atera and Syncro
Feature	Atera 10.0 1 Ratings	Syncro 8.0 1 Ratings
Virtualization monitoring	10.01 Ratings	7.01 Ratings
IT Asset Discovery	10.01 Ratings	9.01 Ratings

Comparison of Monitoring Tasks features of Atera and Syncro
Feature	Atera 9.4 112 Ratings	Syncro 6.7 1 Ratings
Remote monitoring	8.8111 Ratings	9.01 Ratings
Network device monitoring	9.198 Ratings	7.01 Ratings
Activity Monitoring	10.01 Ratings	4.01 Ratings

Comparison of Management Tasks features of Atera and Syncro
Feature	Atera 8.8 111 Ratings	Syncro 9.0 1 Ratings
Patch Management	8.1110 Ratings	9.01 Ratings
Policy-based automation	7.596 Ratings	9.01 Ratings

Comparison of Remote Access features of Atera and Syncro
Feature	Atera 7.8 1 Ratings	Syncro 7.3 1 Ratings
Attended device access	10.01 Ratings	8.01 Ratings
Unattended device access	10.01 Ratings	8.01 Ratings
Mobile device access	1.01 Ratings	00 Ratings
Virtual device access	10.01 Ratings	00 Ratings
Multiple-display support	7.01 Ratings	00 Ratings
Multiple concurrent sessions	9.01 Ratings	6.01 Ratings

User Ratings
	Atera	Syncro
Likelihood to Recommend	8.5 (113 ratings)	10.0 (2 ratings)
Likelihood to Renew	9.6 (4 ratings)	- (0 ratings)
Usability	8.8 (61 ratings)	9.0 (1 ratings)
Support Rating	9.0 (5 ratings)	- (0 ratings)