Atera vs. SysKit SPDocKit

Atera is doing well in the monitoring part as it is informing the real time ping of running devices and if any device goes down, it is informing us on the real time. It is helping us to monitor the last reboot status, current logged in users, time zone, IP addresses and other things so that we can track our end devices status. In the patching part Atera is pathing our all devices with the notification stating user to restart device at their convenient time. It is also patching our third party applications. It is good in installing and uninstalling of the third party application but limited to availability in the Atera inventory. Atera is not good in some parts such as in the patching part of applications, sometime it fails to update all 3rd party applications that were not installed via Atera. It is not good if you have to transfer a file to multiple systems at the same time.

Incentivized

The product is second to none in providing an accurate and detailed view of a SharePoint farm, its composition, and its configuration. It is an essential tool for discovery purposes, and it should be used anytime business continuity and disaster recover plans/documentations are being prepared. Since SharePoint doesn't include a "farm clone" method, SPDocKit provides the next best thing in attempts to replicate configuration. It can also be used as a Q&A checkpoint through the use of farm snapshots to highlight differences that exist between two or more environments.

Incentivized

• Remoting in from anywhere, even on my phone or tablet, has enabled me to quickly diagnose, or even fully resolve, problems.
• The ticketing, once users are set up, is a breeze. It also keeps everything in one place for them.
• With Atera the need to travel on-site has been dramatically reduced.

• Discovery. When trying to learn the ins and outs of an unfamiliar SharePoint farm configuration, SPDocKit creates a complete and accurate picture.
• Documentation. Documenting farm configurations manually is a very time and labor intensive process, so I turn to SPDocKit to automate the process for me.
• Change Tracking. SPDocKit can take a series of farm snapshots over time, and it can highlight and track differences in configuration and settings from snapshot to snapshot.

Incentivized

• Some basic functions need some extra work
• Some basic things are behind paywalls
• Feature board is not credible. Ideas taking very, very long to implement
• Atera has no clear road map
• SNMP monitoring needs a make over and needs more options

Incentivized

• Cloud Readiness. Unfortunately, SPDocKit cannot run against SharePoint Online (SPO) environments due to its reliance on server APIs that aren't exposed in the cloud.
• Variations. SPDocKit exists in a number of forms for licensing purposes, and not all versions are equivalent. It's sometimes difficult to know what version of the product houses the feature that I want to use, as well as whether or not I'm licensed for it.

Incentivized

As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now

Incentivized

Atera has a user-friendly interface that improves navigation. Support staff can quickly access real-time alerts and remote devices and manage tickets without much training. ​Atera’s usability has positively impacted our organization by increasing operational efficiency and improving response times to resolve issues.

Incentivized

Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.

Incentivized

SysKit support is second to none. On occasions where I've had questions about any aspect of SPDocKit, I've reached out to SysKit through available channels and usually gotten back a detailed and helpful answer within 24 hours of my request submission. They're also very friendly and supply more information that may be related to my inquiry or problem. I never feel like customer support is an afterthought with SysKit.

Incentivized

Atera is well designed for remote monitoring and management purposes. The other tools, such as ManageEngine Endpoint Central, are more focused on managing the endpoints and applications, such as installation or removal of applications, and blocking or whitelisting applications. Atera is well structured for core monitoring and management purposes. It works like a well designed monitoring tool and at the same time works as a well designed management tool. Price point of Atera is very low as compared to other applications and the main part is that it does not cost you for the number of devices it covered, instead it will cost you on the basis of admin licenses you have. You can have one license and under that you can manage thousands of devices. Apart from this, Atera has a lot of tools that are integrated with it, and they are really useful.

Incentivized

I am unaware of any other product on the market that does what SysKit SPDocKit does. SPDocKit has certainly been doing it the longest, and it offers a unique value proposition and set of capabilities.

Incentivized

• It helped us considerably increase the pace of onboarding people.
• Deployment of updates was easier and seamless compared to before the Atera phase.
• It was easier to control employee laptops to troubleshoot issues remotely since most of our employees worked from home.

• The product cost may appear large, but when you compare the cost and reuse of the product to what it would cost in time and effort to carry out its functions manually, the cost is truly a drop in the bucket.
• Since I operate as a consultant, I consider the SysKit SPDocKit tool essential to the work I do. It allows me to go into new environments, generate a farm report, and use that report as something I provide to the client - as well as for my own purposes.

Incentivized