Atera vs. Vivantio

Vivantio

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Atera	Score 8.7 out of 10	N/A	Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…	$129 per month (billed annually) per user
Vivantio	Score 8.2 out of 10	Mid-Size Companies (51-1,000 employees)	Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.	N/A

Pricing

Atera

Vivantio

Editions & Modules

MSP - Pro: $129
per month (billed annually) per user
IT Department - Professional: $149
per month (billed annually) per user
MSP - Growth: $179
per month (billed annually) per user
IT Department - Expert: $189
per month (billed annually) per user
MSP - Power: $209
per month (billed annually) per user
IT Department - Master: $219
per month (billed annually) per user

No answers on this topic

Offerings

Pricing Offerings
Atera	Vivantio
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Required

Additional Details

Unlimited devices.

Access to the Vivantio Platform always includes: 1) every available feature, 2) the user's choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support. Pricing varies based on number of licenses: 500 system users - $59 per named license / $89 per concurrent license 200 users - $69 / $104 100 users - $78 / $118 50 users - $83 / $125 25 users - $91 / $137 15 users - $95 / $143 5 users - $99 / $149 Enterprise licensing available for teams >500. Volume discounts start at 15 users and continue to rise to 40%. Educational institutions automatically qualify for a 5% discount; non-profits for 10%. Pricing is per user, per month, paid annually.

More Pricing Information

Community Pulse
	Atera	Vivantio
Considered Both Products	Atera Verified User Anonymous Chose Atera Atera is well designed for remote monitoring and management purposes. The other tools, such as ManageEngine endpoint central, are more focused on managing the endpoints and applications, such as installation or removal of applications, and blocking or whitelisting applications. A… Incentivized Helpful? Verified User Anonymous Chose Atera We used Logmein for remote access and used another platform called Fresh Service for our ticketing. Logmein was okay but the ability for us to merge the two together, on top of all of the other features that Atera offers (reporting and monitoring!) has been game changing. We … Incentivized Helpful? IG Isaac Groenendyk Technology Coordinator Chose Atera I think Atera is the leader here. The aggressive pricing along with feature set is unparalleled in my opinion. They seem to be headed in the right direction and keep pushing the envelope in what the tool can do. The one thing lacking for me is the Apple integration into … Incentivized Helpful? RB Randy Bell Managed IT Services / Owner Chose Atera Overall, the basic agent cost is better for a partially functional product. Incentivized Helpful? KW Kevin Wangler Director of Information Technology Chose Atera Atera is very similar to Syncro in feature set and pricing, but we liked Atera just a bit better. (We switched from Atera to Syncro and then back to Atera, and have stuck with Atera for several years now.) Kaseya gave us bad vibes from their sales department and we ultimately … Incentivized Helpful? Verified User Anonymous Chose Atera I also used other org suites, but Atera is the winner here. It offers services like IT service management, network monitoring, and billing. We get most of the service under one roof. Hence, Atera is the winner compared to other applications I have used. Incentivized Helpful? BP Brady Phenicie Ownr Chose Atera In my opinion, Datto is not a great company to partner with. In my experience, billing is crazy and when you call in for support you get sales. Incentivized Helpful? Verified User Anonymous Chose Atera Atera Billing of per technician is a great way to save Atera has 24/7 support that response in a matter of seconds The Copilot that they have added recently is a game changer and will make anyone wants to associate themselves with Atera Incentivized Helpful? JP Josiah Parrish IT Manager Chose Atera NinjaOne is a great tool for Remote management and patch management. However, Atera is more polished and gives better functionality for the end user side through things like work from home, and the support portal knowledge base. Also, when using NinjaOne, I don't remember there … Incentivized Helpful? Verified User Anonymous Chose Atera ManageEngine Endpoint Central and GoTo Resolve Incentivized Helpful? MQ Michel Quillet Systems Engineer Chose Atera Because Atera is a much more effective and efficient solution to manage all our IT operations, it automates each of our business processes. It offers us the best support to respond to any problem that may arise. I think Atera is much more cost-effective and reliable; its value … Incentivized Helpful? RM Rajat Kumar Mahunta Software Developer Chose Atera Comparison from ConnectWise and Autotask, Atera is more simplified, Cost effective and Integration RMM, PSA and automation features Incentivized Helpful? Verified User Anonymous Chose Atera In my experience, Atera lured us in with the pricing per technician to try and save us money. They then proceeded to take features away and lock them behind higher-tiers. In addition, in my opinion, their customer support is atrocious. I think if you enjoy long times between … Incentivized Helpful? Verified User Anonymous Chose Atera It is live in our organization and it works along with Atera in our organization, however I have more trust on Atera due to its stability and ruggedness, so Atera is the only choice most of the IT dept works on. I would not comment on the ManageEngine PAM solution as I have less … Incentivized Helpful? Verified User Anonymous Chose Atera The user interface is easier to navigate, and remote desktop capabilities for troubleshooting were the differentiating factor. Incentivized Helpful? JS Joseph Shaffer Operations Manager Chose Atera Atera was very similar with Syncro but a bit more user friendly. There were a few features with Syncro I really liked that Atera does not have yet like custom reporting. Incentivized Helpful? AB Amy Brown Business Development Manager Chose Atera Atera has so many features that are fully functional. Atera is easy to use. Incentivized Helpful? SB Simon Bane IT and Software Development Chose Atera Atera is way more user friendly , it has a smooth learning curve and the pricing is favorable. Atera also has a lot of features that make it superior. They even have additional features like the ticketing system that was a pleasant surprise to have. Overall Atera stands out at … Incentivized Helpful? Verified User Anonymous Chose Atera Atera's pay-per-technician pricing just made sense for us. They don't nickel-and-dime either. NinjaOne, by contrast, was over twice as expensive to start out, but they wanted to charge extra just for a ticketing system and many other things. Incentivized Helpful? Verified User Anonymous Chose Atera NinjaOne is a great platform but is simple overall versus Atera. Atera is so feature rich that it can be overwhelming at times but is worth the learning curve. Take time to go through the onboarding, reading the help articles, and even reaching out to support directly through … Incentivized Helpful? Verified User Anonymous Chose Atera Atera pulls the best features from the above systems I have previous experience in and unites them in an All-in-one solution that simplifies and improves everyone's experience. Incentivized Helpful? RM Robert Miller Information Technology Manager Chose Atera Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was … Incentivized Helpful? Verified User Anonymous Chose Atera In comparing Atera with similar products I've used or evaluated, like SolarWinds, ConnectWise, and Kaseya, Atera stands out for its user-friendly interface and cost-effectiveness. While SolarWinds offers robust features, it can be overwhelming and pricey for smaller setups. … Incentivized Helpful? KS Kamil Salagan IT Manager Chose Atera Atera was more cost effective, easy to deploy and had all the features and tools we needed. It's still a little rough around the edges but we can work around those considering its a fraction of the cost compared to others. Incentivized Helpful? FP Frank Pietersma Owner Chose Atera This Year I started an IT company and was in need of monitoring and PSA software. In the past I've worked with Datto, Datto RMM and Ncentral so one of these would be a logical choice for me to choose. However their pricing is from a different world. For a starting company, … Incentivized Helpful?	Vivantio AW Ashlea Wilson Service Desk Manager Chose Vivantio Vivantio's extensive customization features ensure it always balances in its favor by allowing businesses to tailor workflows, forms, and processes to their unique needs. This flexibility means the platform adapts to your organization, not the other way around, enabling … Incentivized Helpful?

Features

Atera

Vivantio

Application Performance Management

Comparison of Application Performance Management features of Product A and Product B
	Atera 10.0 Ratings 31% above category average	Vivantio - Ratings
Virtualization monitoring	10.00 Ratings	00 Ratings
IT Asset Discovery	10.00 Ratings	00 Ratings

Monitoring Tasks

Comparison of Monitoring Tasks features of Product A and Product B
	Atera 9.4 Ratings 24% above category average	Vivantio - Ratings
Remote monitoring	8.90 Ratings	00 Ratings
Network device monitoring	9.00 Ratings	00 Ratings
Activity Monitoring	10.00 Ratings	00 Ratings

Management Tasks

Comparison of Management Tasks features of Product A and Product B
	Atera 8.9 Ratings 18% above category average	Vivantio - Ratings
Patch Management	8.20 Ratings	00 Ratings
Policy-based automation	7.70 Ratings	00 Ratings

Remote Access

Comparison of Remote Access features of Product A and Product B
	Atera 7.8 Ratings 14% above category average	Vivantio - Ratings
Attended device access	10.00 Ratings	00 Ratings
Unattended device access	10.00 Ratings	00 Ratings
Mobile device access	1.00 Ratings	00 Ratings
Virtual device access	10.00 Ratings	00 Ratings
Multiple-display support	7.00 Ratings	00 Ratings
Multiple concurrent sessions	9.00 Ratings	00 Ratings

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Atera - Ratings	Vivantio 7.6 Ratings 6% below category average
Organize and prioritize service tickets	00 Ratings	8.20 Ratings
Expert directory	00 Ratings	6.40 Ratings
Subscription-based notifications	00 Ratings	8.20 Ratings
ITSM collaboration and documentation	00 Ratings	7.30 Ratings
Ticket creation and submission	00 Ratings	8.20 Ratings
Ticket response	00 Ratings	7.30 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Atera - Ratings	Vivantio 7.3 Ratings 7% below category average
Internal knowledge base	00 Ratings	7.30 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	Atera - Ratings	Vivantio 6.2 Ratings 22% below category average
Customer portal	00 Ratings	6.40 Ratings
IVR	00 Ratings	4.50 Ratings
Social integration	00 Ratings	6.40 Ratings
Email support	00 Ratings	6.40 Ratings
Help Desk CRM integration	00 Ratings	7.30 Ratings

Best Alternatives
	Atera	Vivantio
Small Businesses	Panda Systems Management Score 9.8 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Action1 Score 9.5 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	TeamViewer Score 8.5 out of 10	SysAid Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Atera	Vivantio
Likelihood to Recommend	8.5 (0 ratings)	8.2 (0 ratings)
Likelihood to Renew	9.6 (0 ratings)	- (0 ratings)
Usability	8.8 (0 ratings)	9.1 (0 ratings)
Support Rating	9.0 (0 ratings)	- (0 ratings)

User Testimonials
	Atera	Vivantio
Likelihood to Recommend	Atera is doing well in the monitoring part as it is informing the real time ping of running devices and if any device goes down, it is informing us on the real time. It is helping us to monitor the last reboot status, current logged in users, time zone, IP addresses and other things so that we can track our end devices status. In the patching part Atera is pathing our all devices with the notification stating user to restart device at their convenient time. It is also patching our third party applications. It is good in installing and uninstalling of the third party application but limited to availability in the Atera inventory. Atera is not good in some parts such as in the patching part of applications, sometime it fails to update all 3rd party applications that were not installed via Atera. It is not good if you have to transfer a file to multiple systems at the same time. Incentivized Verified User Anonymous Read full review	I’d recommend Vivantio as an ITSM platform because it combines powerful functionality with ease of use. Its customizable workflows and automation streamline IT service management, saving time and improving efficiency. The platform scales well, making it suitable for businesses of all sizes, and it integrates seamlessly with other tools, ensuring smooth operations. Vivantio also offers excellent reporting capabilities, helping teams track performance and identify areas for improvement. If you’re looking for a reliable, flexible, and user-friendly ITSM solution, Vivantio is a great choice. AW Ashlea Wilson Service Desk Manager Read full review
Pros	Remoting in from anywhere, even on my phone or tablet, has enabled me to quickly diagnose, or even fully resolve, problems. The ticketing, once users are set up, is a breeze. It also keeps everything in one place for them. With Atera the need to travel on-site has been dramatically reduced. Verified User Anonymous Read full review	Incident Tracking Reporting Customisation AW Ashlea Wilson Service Desk Manager Read full review
Cons	Some basic functions need some extra work Some basic things are behind paywalls Feature board is not credible. Ideas taking very, very long to implement Atera has no clear road map SNMP monitoring needs a make over and needs more options Incentivized FP Frank Pietersma Owner Read full review	No answers on this topic
Likelihood to Renew	As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now Incentivized Chris Miller Solutions architect Read full review	No answers on this topic
Usability	Atera has a user-friendly interface that improves navigation. Support staff can quickly access real-time alerts and remote devices and manage tickets without much training. Atera’s usability has positively impacted our organization by increasing operational efficiency and improving response times to resolve issues. Incentivized Verified User Anonymous Read full review	i find the system easy to navigate and customise AW Ashlea Wilson Service Desk Manager Read full review
Support Rating	Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum. Incentivized TI Terry Irwin IT Specialist Read full review	No answers on this topic
Alternatives Considered	Atera is well designed for remote monitoring and management purposes. The other tools, such as ManageEngine Endpoint Central, are more focused on managing the endpoints and applications, such as installation or removal of applications, and blocking or whitelisting applications. Atera is well structured for core monitoring and management purposes. It works like a well designed monitoring tool and at the same time works as a well designed management tool. Price point of Atera is very low as compared to other applications and the main part is that it does not cost you for the number of devices it covered, instead it will cost you on the basis of admin licenses you have. You can have one license and under that you can manage thousands of devices. Apart from this, Atera has a lot of tools that are integrated with it, and they are really useful. Incentivized Verified User Anonymous Read full review	Vivantio's extensive customization features ensure it always balances in its favor by allowing businesses to tailor workflows, forms, and processes to their unique needs. This flexibility means the platform adapts to your organization, not the other way around, enabling seamless alignment with changing requirements and maximizing efficiency over time. AW Ashlea Wilson Service Desk Manager Read full review
Return on Investment	It helped us considerably increase the pace of onboarding people. Deployment of updates was easier and seamless compared to before the Atera phase. It was easier to control employee laptops to troubleshoot issues remotely since most of our employees worked from home. Aditya Singh OCI Architect Read full review	Positive - Reporting AW Ashlea Wilson Service Desk Manager Read full review
ScreenShots	Atera Screenshots	Vivantio Screenshots