| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Atera | Score8.6 out of 10 | N/A | Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With… | $139 per month per user |
 Zendesk Suite | Score8.8 out of 10 | N/A | Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low. | $69 per month per agent |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | Unlimited devices. | 20% discount available with annual pricing. | ||||||||||||||
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| Considered Both Products | | No answer on this topic |
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| Atera | Zendesk Suite | |
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| Likelihood to Recommend | 8.5 | 9.0 |
| Likelihood to Renew | 9.6 | 10.0 |
| Usability | 8.8 | 8.9 |
| Availability | - | 8.6 |
| Performance | - | 8.0 |
| Support Rating | 9.0 | 5.5 |
| In-Person Training | - | 10.0 |
| Online Training | - | 7.9 |
| Implementation Rating | - | 9.0 |
| Configurability | - | 9.3 |