Chartio (discontinued) vs. Mode Analytics

This product is well suited for end users that don't want to get too in depth with reporting. The interface is simple and the default filter options are sufficient for a general report.
Example: Total Sum of Net Sales for all products sold in X State between dates X and X. If the need is for a more complex query, then there is the Custom Query option. This would be something that an administrator would have to police as having users writing their own queries could get really messy really fast.
I suppose the key questions to ask would be:
Do you need a product that will... display all relevant charts/reports in one consistent place? ... be simple for an end user to navigate? ...be web-based and remotely accessed?

After launching a new contact pathway in a help experience, Mode Analytics can help provide insight into the sentiments from users as well as the engagement with any written content. Numeric outputs are easier to manage, whereas more nuanced/emotional feedback is sometimes hard to quantify (though not impossible if you get creative).

Incentivized

• Constantly updating: many of the BI tools we looked at were slow to iterate on their product. This was a main selling point for us.
• Ease of Use: We have many users that are new to BIs tools and database management in general. BI software as a whole has a pretty steep learning curve for most people, but Chartio does a good job of making things easier all around.
• Database Support: It seems as though every department insists on storing their information using different databases. Chartio had support for everyone one we needed which was very helpful.

Incentivized

• Easy to use (click a button and get right to SQL).
• Security First (everything is locked down by default).
• The White Label feature is super easy to skin -- our embedded reports look just like our app!

Incentivized

• The sharing is descent but is a bit lacking. You can embed charts but they're not as nice as when displayed on Chartio dashboards.
• The pricing model is very competitive, but just to offer embedding puts you in a very high tier.
• They need a better pricing model for adding users. User licensing is a bit expensive.

Incentivized

• Date ranges aren't always the most intuitive to set, strangely
• Faster refresh rates would be ideal
• Would love more dynamic mobile device integration (alerts, etc)

Incentivized

It has become a core part of the business in terms of identifying the health of our network. If we grow and there are certain things that might not fit well with Chartio (e.g. we'd want to store snapshots of every single day's dash instead of seeing realtime data), it might make sense to move some of the data analysis tool in-house if resources are available.

I really like using Chartio. I use it on a daily basis for pulling data from different sources and combining data (the explore tab was a great idea for this use). I think I would give it 8/10 because there needs to be more documentation or maybe blog posts about things people are doing with it. I only have my own ideas about what to do /how to graph things. I know there are some articles, but it would be awesome to have a section on the neat dashboards people are building or how they show data in different ways. Another complaint is how much time it takes to load. I know our databases aren't set up precisely for Chartio and I have been creating data stores. But the data stores have so many more limitations that adds a whole new layer of frustration. Love the product, keep up the good work and the fast fixes.

For the advanced user already familiar with Python. It is just the same tool, already managed and connected to the data.

Incentivized

Mode has dedicated agents who are online in a chatroom, ready to take on any questions and provide helpful feedback.

Incentivized

I use self learning materials. Pretty helpful. I find myself having to go back to the "drilldown" instructions though, and have a hard time finding hidden variables on a dashboard, so perhaps there is room for intuitive improvements (or maybe I'm just being lazy)

Again, Chartio provides the best multi-user presentation ability for us. Other tools are great for slicing and dicing the data, but at the end, you still have to spend time trying to find a way to present it. Chartio has that built in.

• Tableau is a huge pain to edit or create dashboards, by comparison. It can make better looking visualizations, but in practice, letting users drill down and change dimensions slows the end user experience so much that it's often not worth it.
• Looker is amazing for data modeling, but you have to get your whole business all in on it to take advantage. Viz capabilities are similar.
• Databricks has a lot of functionality overlap, but the visualizations are terrible. Databricks' great strength is that you can use notebooks to do anything with code.

Incentivized

Chartio has worked well as our datawarehouse has rapidly expanded, and the usability/performance hasn't seemed to have suffered. What we haven't yet realized is additional savings from additional users. We have some dashboard needs for users who truly just view of a few charts, and the licensing structure hasn't yet been structured in a way that would support that type of approach...having 50 "core" licenses, and then potentially several hundred view only licenses for partners that would use the application infrequently.

• It has allowed us to monitor ongoing financial transactions written to our SQL data tables in real-time and that helps us to monitor user transaction activities in real-time
• Using Mode we have been able to also track users who undertake fraudulent financial transactions; preventing financial losses to our users
• Mode's collaborative abilities have been very helpful in sharing transaction monitoring workload across our compliance and cybersecurity team

Incentivized