| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Atlassian Jira | Score8.3 out of 10 | N/A | Atlassian Jira is a project management tool, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards. | $9 per month per user |
 Autotask PSA | Score8.9 out of 10 | N/A | Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017). | N/A |
| Atlassian Jira | Autotask PSA | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Higher volume teams may qualify buyers for a discount. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Atlassian Jira | Autotask PSA | |
|---|---|---|
| Considered Both Products | No answer on this topic | Chose Autotask PSA Datto Autotask PSA is probably the best all-in-one platform for MSPs. It's targeted and designed specifically for MSPs, whilst most service desk software/PSA is often just general service desk software. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Autotask PSA Autotask is more robust than simple ticketing systems. It provides better billing ability that many ticketing systems and works well with existing clients. The invoicing options provided are beneficial to the business and streamline the process. The ticketing system provides … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Atlassian Jira | Autotask PSA | ||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Project Management |
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| Professional Services Automation |
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| Atlassian Jira | Autotask PSA | |
|---|---|---|
| Likelihood to Recommend | 9.6 | 10.0 |
| Likelihood to Renew | 9.0 | 9.0 |
| Usability | 9.4 | 9.0 |
| Availability | 5.3 | - |
| Performance | 8.0 | - |
| Support Rating | 8.8 | 8.4 |
| Online Training | 8.0 | - |
| Implementation Rating | 9.0 | - |
| Ease of integration | 7.7 | - |
