TrustRadius

Attentive Mobile vs. Textel

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Attentive
Score 8.9 out of 10
N/A
Attentive is a personalized mobile messaging platform that helps innovative brands & organizations connect with consumers in a new way from the company of the same name in New York. The service allows users to deliver relevant offers, content, and information to create seamless communication between a business and its audience.N/A
Textel
Score 9.0 out of 10
N/A
Textel is a texting software for contact centers specifically designed to improve the customer experience, increase customer engagement, and improve contact center performance and efficiency through the complete integration with CCaaS platforms, such as NICE, Genesys, RingCentral, and Five9.N/A
Pricing
Attentive MobileTextel
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AttentiveTextel
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Attentive MobileTextel
Best Alternatives
Attentive MobileTextel
Small Businesses
OneSignal
OneSignal
Score 8.0 out of 10
OneSignal
OneSignal
Score 8.0 out of 10
Medium-sized Companies
Flurry Analytics
Flurry Analytics
Score 9.0 out of 10
Flurry Analytics
Flurry Analytics
Score 9.0 out of 10
Enterprises
Flurry Analytics
Flurry Analytics
Score 9.0 out of 10
Flurry Analytics
Flurry Analytics
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Attentive MobileTextel
Likelihood to Recommend
9.3
(7 ratings)
9.0
(1 ratings)
Usability
9.3
(4 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Attentive MobileTextel
Likelihood to Recommend
Attentive
I genuinely enjoy working with the Attentive platform due to its user-friendly design and the hands-on support provided by their team. Over the years, we've implemented various strategies to enhance our profile performance and have experienced remarkable growth through the use of AI Pro and the recommended customer journeys.
Verified User
Anonymous
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Capacity
If looking for a platform for both one-on-one and mass texting, Textel allows for both while also providing an easy to use interface. Analytics are robust enough to suit most needs of an organization and customer service has been excellent so far.
Verified User
Anonymous
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Pros
Attentive
  • The support team we work with are really knowledgeable and helpful.
  • Campaign set up and scheduling is extremely easy.
  • The platform is constantly updating with new features.
  • Reporting is very easy to pull.
Verified User
Anonymous
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Capacity
No answers on this topic
Cons
Attentive
  • More communication on ways to improve
  • More structure on calls with our account manager
  • More clarity on insights and new ideas
Verified User
Anonymous
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Capacity
No answers on this topic
Usability
Attentive
Good usability and it is easy to train new employees on the platform since it is so intuitive. Love playing around with the segmentation tools and seeing how it affects audience size for deployments. Overall, a great UI experience.
Verified User
Anonymous
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Capacity
No answers on this topic
Support Rating
Attentive
Fast and easy to communicate with. I wish we went over more insights and analytics on our monthly calls with our account manger. This would really give us the push that we need in order to best utilize the platform as a whole.
Verified User
Anonymous
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Capacity
No answers on this topic
Alternatives Considered
Attentive
While ManyChat is specific to Facebook Messenger, my experience in their platform made it very easy to hit the ground running with Attentive Mobile. With the policy changes in the Messenger world, we have mostly abandoned that and moved to SMS for a direct line to customers. Attentive Mobile has much stronger ROAS with SMS than ManyChat had with Facebook Messenger.
JL
John Laudisio
Associate Director of Marketing
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Capacity
The only other texting platform we've used was Eltropy, and although Eltropy was very good as well, Textel provided more of the features we felt we needed to offer the best customer experience.
Verified User
Anonymous
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Return on Investment
Attentive
  • We have increased incremental income by using the AI Pro audience targeting
  • We have seen a reduction in our sending cost due to proper targeting of our engaged customers also by using AI Pro's data
  • By implementing retargeting campaigns, we have also been able to increase engagement on campaigns
Verified User
Anonymous
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Capacity
No answers on this topic
ScreenShots