AuctionMethod is auction software made for organizations that need more than basic, commission-based platforms. It helps auctioneers, businesses, nonprofits, and specialty sellers run fully branded online auctions with control over design, data, and the bidder experience. The platform supports many auction types and simplifies setup, bidder management, and reporting. The user keeps full ownership of data, and shapes the platform to match any process—not the other…
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Convio Luminate (discontinued)
Score 6.0 out of 10
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Convio Luminate was a nonprofit CRM option acquired by Blackbaud that is currently discontinued, and no longer available.
I recently started using EveryAction, it is much more robust and nimble and does not need a lot of customization. The only big feature I miss is the acknowledgment process for Luminate CRM and Analytics: it was much more robust, but overall it doesn't have the cumbersomeness of …
Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, …
It works okay if you have a large budget and don't have the technical experience on your staff to set up NSPS appropriately. It probably also works better as a purely development-driven database; trying to track multiple departments with very different goals in the same database is challenging.
Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
I recently started using EveryAction, it is much more robust and nimble and does not need a lot of customization. The only big feature I miss is the acknowledgment process for Luminate CRM and Analytics: it was much more robust, but overall it doesn't have the cumbersomeness of Luminate CRM. I don't think I would ever switch back.