Convio Luminate (discontinued)

Score6 out of 10

18 Reviews and Ratings

What is Convio Luminate (discontinued)?

Convio Luminate was a nonprofit CRM option acquired by Blackbaud that is currently discontinued, and no longer available.

Associate Director of Indvidual Giving in Marketing at WildCare (11-50 employees employees)

Big Investment
It's a sales program with a donation management overlay so it has some troubles around reporting.

EveryAction

Verified User

Administrator in Marketing (11-50 employees employees)

Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.

In my experience, the Blackbaud team is a nightmare to work with, and customization of Luminate CRM (or basic updates) will cost an arm and a leg.
Luminate imperfectly lays over the Salesforce platform, so if you use certain Salesforce functions you can really compromise the integrity of your data.
The layout and user experience is pretty subpar. The reporting feature is also not as robust as other databases.

Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.

DonorPerfect, eTapestry and The Raisers Edge

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