AudioCodes Live CX vs. Google Cloud Contact Center AI
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 AudioCodes Live CX | N/A | N/A | AudioCodes' Live CX service encompasses voice solutions that support the digital transformation of contact centers, whether on-premises or in the cloud, to connect to customers – no matter where they are – on any voice channel, including click-to-call from web and mobile applications. Some of their solutions include: Conversational AI frameworks to enable voice-bots, conversational IVR and Virtual Agent Assistance Work and connect from anywhere Agent end… | N/A |
 Google Cloud Contact Center AI | Score7 out of 10 | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Workforce Optimization (WFO) |
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| AudioCodes Live CX | Google Cloud Contact Center AI | |
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| Likelihood to Recommend | - | 8.5 |
| Likelihood to Renew | - | 9.0 |
| Usability | - | 9.0 |