AudioCodes Live CX vs. Nextiva Contact Center
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 AudioCodes Live CX | N/A | N/A | AudioCodes' Live CX service encompasses voice solutions that support the digital transformation of contact centers, whether on-premises or in the cloud, to connect to customers – no matter where they are – on any voice channel, including click-to-call from web and mobile applications. Some of their solutions include: Conversational AI frameworks to enable voice-bots, conversational IVR and Virtual Agent Assistance Work and connect from anywhere Agent end… | N/A |
 Nextiva Contact Center | Score9.7 out of 10 | N/A | Nextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs. | $129 per month per user |
| AudioCodes Live CX | Nextiva Contact Center | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| AudioCodes Live CX | Nextiva Contact Center | |||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Contact Center Software |
| |||||||||||||||||||||||||||||||||||||||||||
| Workforce Optimization (WFO) |
| |||||||||||||||||||||||||||||||||||||||||||
| AudioCodes Live CX | Nextiva Contact Center | |
|---|---|---|
| Likelihood to Recommend | - | 9.7 |
| Likelihood to Renew | - | 9.7 |
| Usability | - | 8.6 |
| Support Rating | - | 8.0 |