TrustRadius

AudioCodes VoiceAI Connect vs. RingCentral Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AudioCodes VoiceAI Connect
Score 0.0 out of 10
N/A
AudioCodes VoiceAI Connect enables the integration of any cognitive voice service and bot framework with any voice or telephony channel, to facilitate voice functionality and to create an intelligent voice journey. This extends bot usability to telephony and voice-based use cases. Users can connects any contact center or SIP trunk to any bot framework, or gain native telephony and voice control from any bot framework via simple APIs. VoiceAI Connect is offered as a managed service or via the…N/A
RingCentral Contact Center
Score 8.1 out of 10
N/A
RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A
Pricing
AudioCodes VoiceAI ConnectRingCentral Contact Center
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AudioCodes VoiceAI ConnectRingCentral Contact Center
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AudioCodes VoiceAI ConnectRingCentral Contact Center
Considered Both Products
AudioCodes VoiceAI Connect

No answer on this topic

RingCentral Contact Center
Verified User
Anonymous
Chose RingCentral Contact Center
RingCentral does everything that Zoom does, but people tend to be more use to saying "I'll Zoom you" then mention RingCentral. A lot of companies use Teams for Calls, but it is in no way customizable like RingCentral is, and if I had to start my own business or sales team, we …
BJ
Brannon Johnston
Accounting Director
Chose RingCentral Contact Center
Ring Central is far superior to 3CX. It is just much more robust. Ring Central is the industry standard in VoIP.
Verified User
Anonymous
Chose RingCentral Contact Center
Use to use Echopass years back. RC is much more reliable and user friendly.
Chose RingCentral Contact Center
I have only used RingCentral Contact Center since my new role as an Inventory Control Tech. Three years now.
Chose RingCentral Contact Center
oh I dont know where to start... Openphone notifications are shown less than 50% of the time, vonage looks so minimalistics that you feel you dont have what you need. maybe the agents will be fine but not from a management perspective. Fuze I used for very little and I dont …
Verified User
Anonymous
Chose RingCentral Contact Center
With Amazon Connect we are able to merge with our own report tools. This has helped us to keep a better track of our reporting and segment it has much as we needed to. While it took us some time t complete the intergration, the Amazon Connect family was very helpful in having …
Verified User
Anonymous
Chose RingCentral Contact Center
RingCentral Contact Center is the easiest to use and understand. Its interface is more accessible and visually appealing than Microsoft Teams. It has the social/enjoyable aspect with the integration of emojis and gifs, but not to the seemingly comical level of Slack.
Verified User
Anonymous
Chose RingCentral Contact Center
RingCentral Contact Center's application is much more intuitive than Nextiva's application. It's also easier to configure. It also has a lot of functionality that Nextiva does not. For example, RingCentral will transcribe Voice mail messages for us, whereas Nextiva does not. …
Verified User
Anonymous
Chose RingCentral Contact Center
I was not involved in the decision making process. I am a user of it.
Verified User
Anonymous
Chose RingCentral Contact Center
Ring Central is one of the most simplified contact centre solutions in the market. They have multiple contact centers including one in partnership with Nice CXOne. One difference I have seen in all these solutions is the level of support. Cisco leads in support but they have …
KM
Kayte Moore
Family Law Paralegal
Chose RingCentral Contact Center
When using Ruby and Lex, we utilized their actual human receptionists to receive and transfer calls, and used RingCentral for calls/texts on personal cell phones. Now we use our own in house receptionist and still use RingCentral the same way we always did, but we also now use …
Verified User
Anonymous
Chose RingCentral Contact Center
The user interface of the Ring Central Contact Center is much better than others. Also, the price and cost of implementing, using, and maintaining the product are comparatively lower than others. So, a maximum set of features according to the cost and price. Other than that, …
Chose RingCentral Contact Center
RingCentral Contact Center offered a lot more than the other systems that I have used. I cannot overemphasize that it has everything and does multiple things that most of its competitors do not. I think that it combines the features of those systems with Slack and even Google …
BS
Brian Silletti
Manager Telecom & Field Services
Chose RingCentral Contact Center
The cost was much lower than Cisco, but functionality and usability were the same. The cost was the deciding factor for our business.
8x8 is cheaper and has much more fucntionality
Verified User
Anonymous
Chose RingCentral Contact Center
Based on the other products we have used ring central is by far the most comfortable for nontechnical users to use.
Verified User
Anonymous
Chose RingCentral Contact Center
RingCentral had the best uniform platform to blend our call center with our mobile users, had the best native contact center and a good Salesforce connection.
Brandon Losover | TrustRadius Reviewer
Brandon Losover
SMB Sales Specialist
Chose RingCentral Contact Center
Ring Central is definitely more user friendly to use. It's also really nice to have access to the app so you can communicate with your customers on the go
Verified User
Anonymous
Chose RingCentral Contact Center
RingCentral Contact Center has a more robust feature set that is tailored to our use cases in sales and customer success. Because volume calling and call quality are so important to ConnectAndSell's business, we require the same level of quality and capacity for our vendors as …
Donald Mascola | TrustRadius Reviewer
Donald Mascola
IT Services Manager
Chose RingCentral Contact Center
Prior to using RingCentral we used a standard POTS telephony system which did not meet our expanding needs. RingCentral a great improvement especially from a Salesforce integration standpoint.
Verified User
Anonymous
Chose RingCentral Contact Center
RingCentral Contact Center is a competitive tools that can be compared to other tools, our business chose RingCentral Contact Center due to its smooth and user friendly interface and functions that can see the report of agents that are in call or available. It has many …
Features
AudioCodes VoiceAI ConnectRingCentral Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
AudioCodes VoiceAI Connect
-
Ratings
RingCentral Contact Center
8.6
Ratings
4% above category average
Agent dashboard00 Ratings9.40 Ratings
Validate callers00 Ratings7.00 Ratings
Outbound response00 Ratings9.50 Ratings
Call forwarding00 Ratings9.60 Ratings
Click-to-call (CTC)00 Ratings9.50 Ratings
Warm transfer00 Ratings8.00 Ratings
Predictive dialing00 Ratings9.90 Ratings
Interactive voice response00 Ratings8.40 Ratings
REST APIs00 Ratings8.80 Ratings
Call scripts00 Ratings9.80 Ratings
Call tracking00 Ratings9.00 Ratings
Multichannel integration00 Ratings6.00 Ratings
CRM software integration00 Ratings6.30 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
AudioCodes VoiceAI Connect
-
Ratings
RingCentral Contact Center
8.4
Ratings
2% above category average
Inbound call routing00 Ratings9.50 Ratings
Omnichannel inbound routing00 Ratings8.00 Ratings
Recording00 Ratings9.60 Ratings
Quality management00 Ratings9.50 Ratings
Call analytics00 Ratings9.40 Ratings
Historical reporting00 Ratings8.90 Ratings
Live reporting00 Ratings9.40 Ratings
Customer surveys00 Ratings9.00 Ratings
Customer interaction analytics00 Ratings2.40 Ratings
Best Alternatives
AudioCodes VoiceAI ConnectRingCentral Contact Center
Small Businesses
RingCentral Contact Center
RingCentral Contact Center
Score 8.1 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 8.3 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Enterprises
Verint Speech and Text Analytics
Verint Speech and Text Analytics
Score 8.4 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 7.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AudioCodes VoiceAI ConnectRingCentral Contact Center
Likelihood to Recommend
-
(0 ratings)
9.6
(0 ratings)
Likelihood to Renew
-
(0 ratings)
6.3
(0 ratings)
Usability
-
(0 ratings)
8.7
(0 ratings)
Support Rating
-
(0 ratings)
3.3
(0 ratings)
Implementation Rating
-
(0 ratings)
9.0
(0 ratings)
User Testimonials
AudioCodes VoiceAI ConnectRingCentral Contact Center
Likelihood to Recommend
No answers on this topic
I think RingCentral Contact Center could be well suited to any workplace. I think it does well in the reliability and ease of use departments, and that covers 90% of what you need from a phone system. The added modern integration benefits are the cherry on top! I'm not sure how the pricing model works, so maybe that would be the only limiting factor as far as scenarios where RingCentral Contact Center would not be as well suited.
CO
Chris Olsen
Inventory purchasing
Read full review
Pros
No answers on this topic
  • Reliability: Our previous service was prone to outages, RingCentral Contact Center has been rock solid as long as we've used it.
  • Integration: Our IT team was able to build a custom RingCentral Contact Center dashboard on our website for our salespeople to manage inbound/ outbound calling. From there we were able to send call data directly into activities in our ERP (Acumatica).
  • Ease of use: It works well whether in the office or WFH (which many employees do regularly.
CO
Chris Olsen
Inventory purchasing
Read full review
Cons
No answers on this topic
  • I would like to be able to text from our main office line rather than only my office direct line, so I can keep my direct line private
  • I wish it was easier for all users to be able to toggle between calls ringing at their desk phone and cell phone
  • It would be nice if the process to add other team member's numbers to our desk phone screen was easier
KM
Kayte Moore
Family Law Paralegal
Read full review
Likelihood to Renew
No answers on this topic
We have no intention of renewing our contract with Ring Central. We have had multiple outages in the past 2 years. We have been without an account manager for the past 4 months and the resolution of open issues takes 2-3 months. We were being misbilled for cancelled services for almost 12 months. We are not satisfied with the quality, support, or price of the service
BS
Brian Silletti
Manager Telecom & Field Services
Read full review
Usability
No answers on this topic
RingCentral Contact Center is not just only an app or platform which allows the company to manage the telephone calls, messaging functions, social media and emails, but also allows advanced features like the possibility of easy integration with other industrial systems, and customer/call analysis functions as well. It also supports and included with AI technology as well into some extent.
Verified User
Anonymous
Read full review
Support Rating
No answers on this topic
We honestly did not need much support but whatever we wanted was resolved via email and that experience was nice but took a bit of time
Verified User
Anonymous
Read full review
Implementation Rating
No answers on this topic
As I recall it was not a very cumbersome implementation and we were up and running as promised
Donald Mascola | TrustRadius Reviewer
Donald Mascola
IT Services Manager
Read full review
Alternatives Considered
No answers on this topic
RingCentral Contact Center is the easiest to use and understand. Its interface is more accessible and visually appealing than Microsoft Teams. It has the social/enjoyable aspect with the integration of emojis and gifs, but not to the seemingly comical level of Slack.
Verified User
Anonymous
Read full review
Return on Investment
No answers on this topic
  • With RingCentral Contact Center we were able to connect with our customers. The feature that allows the call to be sent to the first available rep ensured that this happened.
  • Also, my favorite feature is the call recording and transcription feature. This allowed me to get the customer's emails without asking them to repeat if I missed them the first time. Hence, happier customers and more meetings.
  • RingCentral Contact Center also made it very easy to set up a mailbox for customers to leave messages and reassure them that they've connected with the right person.
OM
Read full review
ScreenShots