Aurea Messaging Solutions (MessageOne) vs. AppRiver from OpenText

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aurea Messaging Solutions (MessageOne)
Score 9.3 out of 10
N/A
The Aurea Messaging Solutions (AMS) suite includes three email infrastructure solutions that according to the vendor, support millions of users across more than 1000 companies – for business email continuity, security and archival. The entire AMS suite is delivered in the cloud, enabling rapid deployment and scale, with no upfront hardware or software costs. AMS Enterprise Edition includes all three of Aurea's industry-leading messaging solutions in one subscription, which the vendor says…N/A
AppRiver from OpenText
Score 4.5 out of 10
N/A
AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.N/A
Pricing
Aurea Messaging Solutions (MessageOne)AppRiver from OpenText
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Aurea Messaging Solutions (MessageOne)AppRiver from OpenText
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Aurea Messaging Solutions (MessageOne)AppRiver from OpenText
Features
Aurea Messaging Solutions (MessageOne)AppRiver from OpenText
Secure Email Gateway
Comparison of Secure Email Gateway features of Product A and Product B
Aurea Messaging Solutions (MessageOne)
9.3
Ratings
11% above category average
AppRiver from OpenText
8.5
Ratings
2% above category average
Anti-malware9.00 Ratings9.80 Ratings
Customizability10.00 Ratings8.90 Ratings
Data Loss Protection9.00 Ratings6.90 Ratings
Threat Detection9.00 Ratings9.70 Ratings
Sandboxing9.00 Ratings6.70 Ratings
End-to-End Encryption9.00 Ratings9.00 Ratings
Management Tools10.00 Ratings8.60 Ratings
User Ratings
Aurea Messaging Solutions (MessageOne)AppRiver from OpenText
Likelihood to Recommend
9.0
(0 ratings)
8.9
(0 ratings)
Usability
-
(0 ratings)
10.0
(0 ratings)
Support Rating
-
(0 ratings)
8.4
(0 ratings)
User Testimonials
Aurea Messaging Solutions (MessageOne)AppRiver from OpenText
Likelihood to Recommend
For email gateway security and archiving, Aurea Messaging Solutions offers amazing features and any business will benefit from its features and capabilities. In addition, it's affordable and offers great security features as it's cloud-based.
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I would highly recommend AppRiver for inbound email filtering. We have been very pleased with the performance and the ease of use. The occasional email does get through, but I have had that happen on any email filtering we have used in the past. Great product and great support as well
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Pros
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  • Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
  • Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
  • Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
  • Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
  • Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
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Cons
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  • We had an issue with bills coming to us instead of going directly to the client that took a little longer to fix than we would have preferred.
  • It would be nice if the bills included the domain name. When I was receiving my client's bill, it was difficult to tell which domains the bill was for.
  • Cost a little more than from Microsoft directly.
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Usability
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AppRiver is very easy to use. A new employee can begin using it on their first day.
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Support Rating
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AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.
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Alternatives Considered
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AppRiver takes Microsoft 365 and simplifies the billing, provisioning, and support, to the point that we no longer have to deal with Microsoft directly, are able to simply focus on the product, rather than all the settings, setup, and all the other headaches typically associated with setting up a Microsoft365 Tenant.
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Return on Investment
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  • We were able to drop our email scanning software that was taking hours to clear the cache of emails daily. The reduction in delays on email scanning improved our efficiency as emails take seconds to minutes to get to where they are going not hours.
  • Encrypted email service (Cypher-Post) is difficult to use as well as our recipients do not like how difficult it is to use. The stub emails that contain links often get deleted because people are trained not to click on links in emails. This has caused substantial delays in people getting emails from us.
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ScreenShots