Authorize.net vs. iATS Payments

Authorize.net is reliable and I feel confident that customers' information is protected. The security protocols used by Authorize.net appear to be as good, and probably better than many credit card payment processors. However, the initial setup process was very difficult. I distinctly recall getting up and running as being very cumbersome and time-consuming. I also was disappointed with how the processing and deposit of payments were not consistent. I distinctly remember regretting the decision to go with Authorize.net. However, as mentioned before, with the time and effort required to get the account set up and running, I refused to go through the process again and try a different provider.

Incentivized

If you just need a basic payment processor, then iATS will work fine. If you are looking for more advanced integrations or automated functions then you may want to keep looking. We've utilized iATS for over 2 years and are currently in the process of switching to Classy/WePay due to the extra features they offer.

Incentivized

• All payments are automatically sent straight into bank account almost instantly!
• Is a reliable and secure payment processing company with robust security protocols to help against chargebacks.
• It has very good compatibility with wordpress plugins such as woo-commerce or gravity forms.

Incentivized

• Relatively good UI
• Good support

Incentivized

• The lack of data portability is a big issue for me.
• Authorize.net uses the same $49.00 gateway setup fee to scam merchants out of money, which is no better than any of the other gateways out there.
• Their customer service is not up to the mark. You can get stuck if you need any help from their end.

Incentivized

• Website form integration into Salesforce needs improvement. You can create custom questions on your website, but there is no way to have the data import into certain fields, it only syncs to the database in the iATS fields, which makes reporting very difficult.
• It's very tedious to set up a recurring donation, in fact, every time I do it I have to have their support team walk me through and ensure it's set up correctly.
• No option for donors to elect to cover the transaction fees.
• Automatic email notifications from online transactions are limited.
• Sometimes (but not always) there is a one day delay in the transactions syncing to the database.

Incentivized

Authorize.net has been a useful system for our Chamber. We appreciate the ease of use and access to our Main Frame. Connecting Authorize.net to our system for membership, event and other payment ease has been excellent and we have experienced no problems whatsoever.

Incentivized

Except for some of the back of the house issues with settings the overall usability was great

Incentivized

I have no experience directly with the support offered by Authorize.Net.

Incentivized

There are some situations where i would choose iATS, but there are other excellent competitors that should be considered as well. Which you choose will depend on your particular needs, the size of your organization and what functionality you need

Incentivized

We had previously used SAGE and Transaction Express. We've also explored Stripe, Amazon Pay, and Apple Pay as parallel payment options. In every situation, Authnet has better rates with fewer strings attached. It has also proven to have a significantly rich API which is a must-have for any solution we implement.

Incentivized

iATS has a lot more functionality than PayPal, particularly when it comes to Salesforce integrations. Click&Pledge has the best Salesforce integration, while Classy has the slickest UI.

Incentivized

• Lets us charge cards so we can get paid on time, every time.
• It was very difficult to setup the DocuSign integration the first time, but after we got it setup, it's made the onboarding process very easy. That probably saves about 30 minutes every time we get a new client.

Incentivized

• Increased donations.
• Increased monthly recurring gifts.
• Decreased use of Discover cards (we discourage using Discover cards).

Incentivized