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iATS Payments

Score7 out of 10

7 Reviews and Ratings

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What is iATS Payments?

iATS Payments is an integrated end-to-end donation processing solutions for nonprofit organizations. The iATS transaction processing services are specially designed to help nonprofit organizations save time and money on fundraising.

Categories & Use Cases

Reviews

What users are saying about iATS Payments.
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iATS Works for Me!

Incentivized
Heather FrickView profile
Accountant in Finance and Accounting at White Horse Inn (11-50 employees employees)

Pros

  • Process payments.
  • Detailed reporting.
  • Process refunds if needed.

Cons

  • Better cut-off times for reporting purposes - sometimes previous day's transactions are reported on the next day's reports.
  • Include Discover card transactions in the same deposit with the other cards.
  • Take out fees immediately instead of waiting until the end of the month and doing a lump sum.

Return on Investment

  • Increased donations.
  • Increased monthly recurring gifts.
  • Decreased use of Discover cards (we discourage using Discover cards).

Alternatives Considered

Stripe, Square POS, Vantiv and Bento for Business

Other Software Used

Vantiv, Stripe, Square POS, QuickBooks Online, Bento for Business

iATS -Payment Processing with a basic Salesforce integration

Incentivized
Verified User
Consultant in Customer Service (11-50 employees employees)

Pros

  • Relatively good UI
  • Good support

Cons

  • Doesn't have the strongest Salesforce integration
  • Better engagement with the Salesforce NPSP

Return on Investment

  • Given us the ability to take online payments and donations.
  • Decreased the amount of manual processing.

Alternatives Considered

Click & Pledge, Classy and PayPal Payments

Great customer service and gets the job done, but that's about it

Incentivized
Verified User
Account Manager in Sales (11-50 employees employees)

Pros

  • Excellent customer service
  • Can process ACH transactions as recurring donations
  • Integrates with Salesforce
  • Records name of credit card holder in iATS reports
  • Can process recurring donations on a monthly, quarterly, or yearly basis

Cons

  • Website form integration into Salesforce needs improvement. You can create custom questions on your website, but there is no way to have the data import into certain fields, it only syncs to the database in the iATS fields, which makes reporting very difficult.
  • It's very tedious to set up a recurring donation, in fact, every time I do it I have to have their support team walk me through and ensure it's set up correctly.
  • No option for donors to elect to cover the transaction fees.
  • Automatic email notifications from online transactions are limited.
  • Sometimes (but not always) there is a one day delay in the transactions syncing to the database.

Return on Investment

  • Recurring donors have doubled by being able to automate the monthly transaction process.
  • Reporting based on information donors have filled out in online forms has been lacking due to the way the data syncs into the database. This has made donor targeting and segmentation difficult.

Alternatives Considered

WePay, Classy and Authorize.Net

Other Software Used

Salesforce Lightning, Nintex Platform