Auvik vs. Barracuda RMM

Auvik is fantastic for managing multi-site, multi-company networks - very well suited for MSP or consultative technology companies. Navigation is simple and easy between clients and their sites. Auvik is less well suited for managing single sites or single companies - it is really meant to be used at a larger scale.

It is very good for Managed Service Providers to be able to monitor and manage multiple clients at a time from one central location. Many things can be automated through it so that they don't require your constant attention. It would not be as appropriate for internal use at a company, is more suited for MSP's.

Incentivized

• Maps out devices to switch ports.
• Monitors, alerts, and reports on network device and port utilization.
• Quickly created complete network diagrams.
• Works well in a co-manage environment enabling teams full but restricted access to specific sites. Integrates well with site specific access in ConnectWise Automate.

Incentivized

• Agentless, unlike most RMM, you don't need to download and install an agent on the devices. The onsite manager (OM) will scan the entire domain for computers, network devices, printers, etc.
• Remote access: Users have to select whether to access shared screen or via RDP.
• Detail Dashboard Information: it has a very reach feature that displays information about system components.

Incentivized

• The map is not easy to quickly zoom in and out of or pan around. Usually requires a lot of filter toggling. Keyboard shortcuts for this would be nice.
• Better global settings that can be pushed to multiple client organizations
• Security groups/RBAC for user permissions across multiple clients
• Ability to change the URL

Incentivized

• It can be hard to use at first glance
• Does not work well on weak and old laptops
• Otherwise everything is perfect

Incentivized

Because it's an amazing product.

Incentivized

The program can be a bit unwieldy at times, however the majority of information is displayed in a readable and friendly way. The maps and popup information box from the bottom can be harder to use on a smaller screen but on a 1080p+ display tends to work fine.

Incentivized

We have never had a major outage or impact that was noticeable.

Incentivized

Pages can be slow to load on larger sites but tends to be fine for most clients.

Incentivized

Fast response and knowledgeable. If the technician does not know, they will look for the information and get back to you.

Incentivized

We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.

Incentivized

Auvik's license structure is simple and affordable. Auvik's license is based on total network devices in your network. They charge only for total number of Switches, Routers, firewalls and Wireless controllers in your network. All other devices license would be free of charge

Incentivized

• Barracuda Managed Workplace definitely handles live notifications better then Lansweeper.
• We currently use Lansweeper for Software Deployment and Patch Management
• Nagios has better visuals for network layout and heartbeat monitoring
• We are assessing TeamViewer/AnyDesk now for better Remote Desktop support. But Barracuda does handle this task very well and we wouldn't be put out to continue using Barracuda for this.

Incentivized

Auvik has worked on sites with 15+ offices connected with VPN's and we have not encountered any issues with the monitoring. On larger sites the map can be a bit cumbersome to read however it can be cleaned up easily with device filters.

Incentivized

• We are at an initial stage of device onboarding and Auvik already provides quick network documentation without having to worry about updating; this is done dynamically.
• Helpful for MSP in that it uses role-based access control to present customer-focused device management, and simplifying administration for monitoring and alerting, dashboards and reports, and billing.

Incentivized

• It has really helped us in reporting. We need to show our customers that our monitoring is helping them and the reports are very helpful in doing that.

Incentivized