TrustRadius: an HG Insights company

Barracuda RMM

Score8.1 out of 10

20 Reviews and Ratings

Get a Demo

What is Barracuda RMM?

Barracuda RMM (based on the former Managed Workplace product acquired by Barracuda from Avast in 2019) is a Remote Monitoring and Management platform. Managed Workplace serves as an agentless tool that MSP’s can use for clients with an emphasis on security assessment and reporting. It also provides other system monitoring functionalities, including patch management, asset management and tracking, and task automation with a library of prebuilt and user-designed scripts. It also offers integration with third-party applications, including virtualization services.


Categories & Use Cases

Key Features

Learn about the best (and worst!) features Barracuda RMM has to offer, as determined by TrustRadius' reviewers.
Based on 20 ratings of Barracuda RMM's features
View all features

Top Performing Features

  • Remote monitoring

    Monitoring of network operational activities through the use of remote devices known as monitors or probes

    Category average: 9

  • Network device monitoring

    Monitor the real-time performance and health of devices on your network

    Category average: 8.5

  • Policy-based automation

    Policy-based management is an administrative approach used to simplify the system management by drafting rules to deal with common situations

    Category average: 8.4

Areas for Improvement

  • Patch Management

    Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.

    Category average: 8.6

Reviews

What users are saying about Barracuda RMM.
View all reviews

Avast Managed Workplace RMM Review

Incentivized
Ashley BealView profile
Senior Office Administrator in Information Technology at Harbour Technology Consulting (1-10 employees employees)

Pros

  • It's a great way to monitor all of the devices that our customers have.
  • Remote services are easy to use and very convenient.

Cons

  • Sometimes when using Premium Remote it says that the wrong password was entered but the password is auto-filled by the program, not the user.

Return on Investment

  • It has really helped us in reporting. We need to show our customers that our monitoring is helping them and the reports are very helpful in doing that.

Other Software Used

Autotask, Bitdefender GravityZone

The Master of Monitoring

Incentivized
Verified User
Technician in Information Technology (501-1000 employees employees)

Use Cases and Deployment Scope

We were in need of an easy to manage but robust system for our campus. Cost was a factor and the amount of time needed to stand the solution up. Barracuda RMM seem to fit the the bill pretty well. Having a small team, we still found management pretty easy. It's great.

Pros

  • The monitor system was pretty easy to grasp for us.
  • Setup integrated into our site painlessly.
  • The pricing was great

Cons

  • I wish there was information on the website.
  • A pilot period would help make the decision easier

Most Important Features

  • Remote IT Support Tool
  • Service Plans
  • Reporting

Return on Investment

  • Time for diversifying other projects.
  • Not needing additional personnel

Alternatives Considered

Atera and NinjaOne

Comprehensive Monitoring

Incentivized
Stephen WidjajaView profile
IT Consultant in Information Technology at Eagle Eye IT (1-10 employees employees)

Pros

  • Agentless, unlike most RMM, you don't need to download and install an agent on the devices. The onsite manager (OM) will scan the entire domain for computers, network devices, printers, etc.
  • Remote access: Users have to select whether to access shared screen or via RDP.
  • Detail Dashboard Information: it has a very reach feature that displays information about system components.

Cons

  • It needs better monitoring features for network devices such as Cisco instead of customizing SNMP MIBs.
  • Patch Management needs to be more consistent. At times, random computers would run patches outside the configured schedule.

Return on Investment

  • Pricing Model is not for small or newly established MSPs.

Alternatives Considered

Continuum RMM

Other Software Used

SolarWinds Remote Monitoring & Management

Deserves A Try

Incentivized
Ramin SultanovView profile
Digital Instructor in Information Technology at Upper Education (11-50 employees employees)

Pros

  • Customer Care is helpful
  • Reporting tools are great
  • Super customizable

Cons

  • It can be hard to use at first glance
  • Does not work well on weak and old laptops
  • Otherwise everything is perfect

Return on Investment

  • PSA Integration
  • SNMP monitoring needs to be updated
  • Scrolling bugs and patching also needs improvements
  • Remote connections don't really work from a Mac
  • Slow cloud hosted

Alternatives Considered

Labtech, Continuum and Zenith

Other Software Used

Shopify, Zendesk

Decent core functionality but a lot left to desire

Incentivized
Verified User
Manager in Information Technology (1001-5000 employees employees)

Pros

  • Server Error/Status Notifications
  • Remote Desktop Support
  • Warranty/Hardware Information

Cons

  • Helpdesk function
  • Software Deployment

Return on Investment

  • Positive - but not something we measured

Alternatives Considered

TeamViewer, AnyDesk, Lansweeper and Nagios XI

Other Software Used

Lansweeper, Nagios XI, TeamViewer