Avaya Aura vs. Genesys PureConnect (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Avaya Aura | Score8.1 out of 10 | N/A | The on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal unified communications and omnichannel customer experience solutions. | N/A |
 Genesys PureConnect (discontinued) | Score6.8 out of 10 | N/A | Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud. | N/A |
| Avaya Aura | Genesys PureConnect (discontinued) | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Avaya Aura | Genesys PureConnect (discontinued) | |||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Performance & Compatibility of Online Events Software |
| |||||||||||||||||||||||||||||||||||||||||||
| Screen Sharing |
| |||||||||||||||||||||||||||||||||||||||||||
| Online Meetings / Events |
| |||||||||||||||||||||||||||||||||||||||||||
| Online Events Collaboration |
| |||||||||||||||||||||||||||||||||||||||||||
| Online Events Security |
| |||||||||||||||||||||||||||||||||||||||||||
| Cloud PBX |
| |||||||||||||||||||||||||||||||||||||||||||
| Call Management |
| |||||||||||||||||||||||||||||||||||||||||||
| Mobile apps |
| |||||||||||||||||||||||||||||||||||||||||||
| Unified Communications Platform and Collaboration |
| |||||||||||||||||||||||||||||||||||||||||||
| Contact Center Software |
| |||||||||||||||||||||||||||||||||||||||||||
| Workforce Optimization (WFO) |
| |||||||||||||||||||||||||||||||||||||||||||
| Avaya Aura | Genesys PureConnect (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 5.3 |
| Likelihood to Renew | 9.1 | 8.6 |
| Usability | 8.0 | 7.3 |
| Availability | - | 9.1 |
| Performance | - | 8.8 |
| Support Rating | - | 4.0 |
| In-Person Training | - | 8.2 |
| Online Training | - | 8.3 |
| Implementation Rating | - | 6.1 |
| Configurability | - | 9.0 |
| Ease of integration | - | 8.1 |
| Product Scalability | - | 8.2 |
| Vendor post-sale | - | 8.8 |
| Vendor pre-sale | - | 8.8 |