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Avaya Aura vs. Google Cloud Contact Center AI

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Avaya Aura

73 Reviews and Ratings

Google Cloud Contact Center AI

34 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya Aura

    Score8.1 out of 10
    		N/AThe on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal unified communications and omnichannel customer experience solutions.N/A

    Google Cloud Contact Center AI

    Score7 out of 10
    		N/AGoogle has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by…N/A
    Pricing
    Avaya AuraGoogle Cloud Contact Center AI
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Avaya AuraGoogle Cloud Contact Center AI
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Avaya AuraGoogle Cloud Contact Center AI
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Avaya Aura and Google Cloud Contact Center AI
    Feature
    Avaya Aura
    8.1
    28 Ratings
    Google Cloud Contact Center AI
    -
    Ratings
    High quality audio9.028 Ratings00 Ratings
    High quality video7.215 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Avaya Aura and Google Cloud Contact Center AI
    Feature
    Avaya Aura
    6.9
    17 Ratings
    Google Cloud Contact Center AI
    -
    Ratings
    Desktop sharing6.917 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Avaya Aura and Google Cloud Contact Center AI
    Feature
    Avaya Aura
    6.8
    21 Ratings
    Google Cloud Contact Center AI
    -
    Ratings
    Calendar integration6.719 Ratings00 Ratings
    Meeting initiation7.018 Ratings00 Ratings
    Record meetings / events6.816 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Avaya Aura and Google Cloud Contact Center AI
    Feature
    Avaya Aura
    6.7
    12 Ratings
    Google Cloud Contact Center AI
    -
    Ratings
    Live chat6.712 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Avaya Aura and Google Cloud Contact Center AI
    Feature
    Avaya Aura
    6.8
    20 Ratings
    Google Cloud Contact Center AI
    -
    Ratings
    User authentication6.518 Ratings00 Ratings
    Participant roles & permissions7.116 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Avaya Aura and Google Cloud Contact Center AI
    Feature
    Avaya Aura
    7.5
    34 Ratings
    Google Cloud Contact Center AI
    -
    Ratings
    Hosted PBX6.619 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)9.025 Ratings00 Ratings
    Directory of employee names7.026 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Avaya Aura and Google Cloud Contact Center AI
    Feature
    Avaya Aura
    7.4
    41 Ratings
    Google Cloud Contact Center AI
    -
    Ratings
    Answering rules9.034 Ratings00 Ratings
    Call recording7.328 Ratings00 Ratings
    Call park9.030 Ratings00 Ratings
    Call screening9.027 Ratings00 Ratings
    Message alerts7.030 Ratings00 Ratings
    Business SMS/External Messaging5.813 Ratings00 Ratings
    Online Fax6.011 Ratings00 Ratings
    Voicemail Transcription6.018 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Avaya Aura and Google Cloud Contact Center AI
    Feature
    Avaya Aura
    7.0
    22 Ratings
    Google Cloud Contact Center AI
    -
    Ratings
    Mobile app for iOS7.121 Ratings00 Ratings
    Mobile app for Android6.820 Ratings00 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Avaya Aura and Google Cloud Contact Center AI
    Feature
    Avaya Aura
    7.0
    35 Ratings
    Google Cloud Contact Center AI
    -
    Ratings
    Centralized communications management8.033 Ratings00 Ratings
    Team messaging6.720 Ratings00 Ratings
    Team document sharing6.214 Ratings00 Ratings
    Call and meeting analytics7.021 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Avaya Aura and Google Cloud Contact Center AI
    Feature
    Avaya Aura
    -
    Ratings
    Google Cloud Contact Center AI
    8.4
    13 Ratings
    Agent dashboard00 Ratings8.513 Ratings
    Validate callers00 Ratings7.911 Ratings
    Outbound response00 Ratings8.211 Ratings
    Call forwarding00 Ratings8.611 Ratings
    Click-to-call (CTC)00 Ratings8.911 Ratings
    Warm transfer00 Ratings8.810 Ratings
    Predictive dialing00 Ratings8.39 Ratings
    Interactive voice response00 Ratings8.411 Ratings
    REST APIs00 Ratings7.211 Ratings
    Call scripts00 Ratings8.111 Ratings
    Call tracking00 Ratings8.411 Ratings
    Multichannel integration00 Ratings8.712 Ratings
    CRM software integration00 Ratings8.711 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Avaya Aura and Google Cloud Contact Center AI
    Feature
    Avaya Aura
    -
    Ratings
    Google Cloud Contact Center AI
    8.5
    13 Ratings
    Inbound call routing00 Ratings8.312 Ratings
    Omnichannel inbound routing00 Ratings8.111 Ratings
    Recording00 Ratings8.813 Ratings
    Quality management00 Ratings8.911 Ratings
    Call analytics00 Ratings9.012 Ratings
    Historical reporting00 Ratings9.011 Ratings
    Live reporting00 Ratings8.410 Ratings
    Customer surveys00 Ratings8.18 Ratings
    Customer interaction analytics00 Ratings8.410 Ratings
    User Ratings
    Avaya AuraGoogle Cloud Contact Center AI
    Likelihood to Recommend
    8.0
    (52 ratings)
    8.5
    (13 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    9.0
    (1 ratings)
    Usability
    8.0
    (1 ratings)
    9.0
    (1 ratings)