Avaya Call Center Elite vs. CloudTalk
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Avaya Call Center Elite | Score7.6 out of 10 | N/A | Avaya Call Center Elite is used to run a full-featured call center that handles inbound and outbound contacts, manageable with real-time and historical reporting insights. The CC Elite solution offers options for contact handling so customers are treated in a more efficient manner, enabling agents to more effectively respond to their needs. | N/A |
 CloudTalk | Score7.2 out of 10 | N/A | CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or… | $27 per month per user |
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | A discount is offered for annual billing. | ||||||||||||||
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| Avaya Call Center Elite | CloudTalk | |
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| Likelihood to Recommend | 7.6 | 10.0 |
| Likelihood to Renew | 9.1 | 8.2 |
| Usability | 9.1 | 7.7 |
| Support Rating | 9.1 | 3.6 |
| Implementation Rating | 9.1 | 8.2 |