Avaya Call Center Elite vs. LiveAgent
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Avaya Call Center Elite | Score7.6 out of 10 | N/A | Avaya Call Center Elite is used to run a full-featured call center that handles inbound and outbound contacts, manageable with real-time and historical reporting insights. The CC Elite solution offers options for contact handling so customers are treated in a more efficient manner, enabling agents to more effectively respond to their needs. | N/A |
 LiveAgent | Score9.7 out of 10 | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $15 per month per seat |
| Avaya Call Center Elite | LiveAgent | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Avaya Call Center Elite | LiveAgent | |||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Contact Center Software |
| |||||||||||||||||||||||||||||||||||||||||||
| Workforce Optimization (WFO) |
| |||||||||||||||||||||||||||||||||||||||||||
| Incident and problem management |
| |||||||||||||||||||||||||||||||||||||||||||
| Self Help Community |
| |||||||||||||||||||||||||||||||||||||||||||
| Multi-Channel Help |
| |||||||||||||||||||||||||||||||||||||||||||
| Avaya Call Center Elite | LiveAgent | |
|---|---|---|
| Likelihood to Recommend | 7.6 | 8.0 |
| Likelihood to Renew | 9.1 | 9.3 |
| Usability | 9.1 | 8.0 |
| Support Rating | 9.1 | 9.3 |
| Implementation Rating | 9.1 | 9.1 |