| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Avaya Call Center Elite | Score7.6 out of 10 | N/A | Avaya Call Center Elite is used to run a full-featured call center that handles inbound and outbound contacts, manageable with real-time and historical reporting insights. The CC Elite solution offers options for contact handling so customers are treated in a more efficient manner, enabling agents to more effectively respond to their needs. | N/A |
 NiCE CXone Mpower | Score8.9 out of 10 | N/A | NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics. | $71 per month per user |
| Avaya Call Center Elite | NiCE CXone Mpower | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Avaya Call Center Elite | NiCE CXone Mpower | |
|---|---|---|
| Considered Both Products | Chose Avaya Call Center Elite Not nearly as good, but appropriate for smaller businesses, small to medium. So we've used any contact center of application we've used at least once. At least once. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Avaya Call Center Elite | NiCE CXone Mpower | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Avaya Call Center Elite | NiCE CXone Mpower | |
|---|---|---|
| Likelihood to Recommend | 7.5 | 9.7 |
| Likelihood to Renew | 9.1 | 10.0 |
| Usability | 9.1 | 9.3 |
| Availability | - | 8.5 |
| Performance | - | 7.9 |
| Support Rating | 9.1 | 9.1 |
| In-Person Training | - | 8.7 |
| Online Training | - | 8.4 |
| Implementation Rating | 9.1 | 8.1 |
| Configurability | - | 8.5 |
| Ease of integration | - | 7.3 |
| Product Scalability | - | 7.6 |
| Vendor post-sale | - | 7.9 |
| Vendor pre-sale | - | 7.9 |
