Avaya Infinity™ vs. Bright Pattern Contact Center
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Avaya Infinity™ | Score8.5 out of 10 | N/A | Avaya Infinity™ injects modern technology including AI and intelligent orchestration into existing enterprise environments, connecting the channels, insights, technologies and workflows that together create customer and employee relationships. Avaya Infinity™ is designed so that organizations can become almost infinitely adaptable to evolving customer and market demands. The Avaya Infinity™ platform aims to enable large enterprises and public sector organizations to strengthen… | N/A |
 Bright Pattern Contact Center | Score9.1 out of 10 | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A |
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
| Additional Details | — | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | ||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Avaya Infinity™ | Bright Pattern Contact Center | |
|---|---|---|
| Likelihood to Recommend | 8.6 | 9.1 |
| Likelihood to Renew | 7.3 | 9.1 |
| Usability | 8.2 | 8.3 |
| Availability | 7.0 | 10.0 |
| Performance | 10.0 | 9.0 |
| Support Rating | 9.1 | 9.1 |
| In-Person Training | - | 8.0 |
| Online Training | - | 7.0 |
| Implementation Rating | 8.2 | 8.3 |
| Configurability | - | 8.0 |
| Contract Terms and Pricing Model | - | 9.0 |
| Ease of integration | - | 9.0 |
| Product Scalability | - | 9.0 |
| Vendor post-sale | - | 10.0 |
| Vendor pre-sale | - | 10.0 |