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Avaya Infinity™ vs. Broadvoice | GoContact

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Avaya Infinity™

189 Reviews and Ratings

Broadvoice | GoContact

543 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya Infinity™

    Score8.5 out of 10
    		N/AAvaya Infinity™ injects modern technology including AI and intelligent orchestration into existing enterprise environments, connecting the channels, insights, technologies and workflows that together create customer and employee relationships. Avaya Infinity™ is designed so that organizations can become almost infinitely adaptable to evolving customer and market demands. The Avaya Infinity™ platform aims to enable large enterprises and public sector organizations to strengthen…N/A

    Broadvoice | GoContact

    Score9.1 out of 10
    		N/ABroadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

    $10

    per month per seat

    Pricing
    Avaya Infinity™Broadvoice | GoContact
    Editions & Modules
    No answers on this topic
    b-hive Standard Seat - Call Paths
    $7
    per month
    b-hive Metered Seat Cloud PBX
    $10
    per month per user
    b-hive Pro Seat - Call Paths
    $10
    per month
    SIP Trunking - Metered
    $11
    per month per user
    SIP Trunking - Unlimited
    $17
    per month per user
    b-hive Standard Seat Cloud PBX
    $18
    per month per user
    b-hive Pro Seat Cloud PBX
    $23
    per month per user
    Contact Center
    Contact Sales
    Offerings
    Pricing Offerings
    Avaya Infinity™Broadvoice | GoContact
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeRequiredOptional
    Additional Details—Pricing Based on 3 Year Terms
    More Pricing Information
    Features
    Avaya Infinity™Broadvoice | GoContact
    Contact Center Software
    Comparison of Contact Center Software features of Avaya Infinity™ and Broadvoice | GoContact
    Feature
    Avaya Infinity™
    8.1
    37 Ratings
    Broadvoice | GoContact
    -
    Ratings
    Agent dashboard8.135 Ratings00 Ratings
    Validate callers8.632 Ratings00 Ratings
    Outbound response5.931 Ratings00 Ratings
    Call forwarding9.235 Ratings00 Ratings
    Click-to-call (CTC)8.928 Ratings00 Ratings
    Warm transfer8.835 Ratings00 Ratings
    Predictive dialing5.727 Ratings00 Ratings
    Interactive voice response9.531 Ratings00 Ratings
    REST APIs7.826 Ratings00 Ratings
    Call scripts6.629 Ratings00 Ratings
    Call tracking8.834 Ratings00 Ratings
    Multichannel integration9.632 Ratings00 Ratings
    CRM software integration8.231 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Avaya Infinity™ and Broadvoice | GoContact
    Feature
    Avaya Infinity™
    8.1
    37 Ratings
    Broadvoice | GoContact
    -
    Ratings
    Inbound call routing8.736 Ratings00 Ratings
    Omnichannel inbound routing8.832 Ratings00 Ratings
    Recording8.235 Ratings00 Ratings
    Quality management8.133 Ratings00 Ratings
    Call analytics8.133 Ratings00 Ratings
    Historical reporting8.334 Ratings00 Ratings
    Live reporting6.833 Ratings00 Ratings
    Customer surveys8.130 Ratings00 Ratings
    Customer interaction analytics7.829 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Avaya Infinity™ and Broadvoice | GoContact
    Feature
    Avaya Infinity™
    -
    Ratings
    Broadvoice | GoContact
    8.7
    125 Ratings
    High quality audio00 Ratings8.7124 Ratings
    High quality video00 Ratings8.739 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Avaya Infinity™ and Broadvoice | GoContact
    Feature
    Avaya Infinity™
    -
    Ratings
    Broadvoice | GoContact
    8.7
    28 Ratings
    Desktop sharing00 Ratings8.728 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Avaya Infinity™ and Broadvoice | GoContact
    Feature
    Avaya Infinity™
    -
    Ratings
    Broadvoice | GoContact
    8.9
    29 Ratings
    Calendar integration00 Ratings8.924 Ratings
    Meeting initiation00 Ratings8.926 Ratings
    Record meetings / events00 Ratings8.921 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Avaya Infinity™ and Broadvoice | GoContact
    Feature
    Avaya Infinity™
    -
    Ratings
    Broadvoice | GoContact
    8.7
    23 Ratings
    Live chat00 Ratings8.723 Ratings
    Online Events Security
    Comparison of Online Events Security features of Avaya Infinity™ and Broadvoice | GoContact
    Feature
    Avaya Infinity™
    -
    Ratings
    Broadvoice | GoContact
    8.7
    46 Ratings
    User authentication00 Ratings8.740 Ratings
    Participant roles & permissions00 Ratings8.745 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Avaya Infinity™ and Broadvoice | GoContact
    Feature
    Avaya Infinity™
    -
    Ratings
    Broadvoice | GoContact
    8.5
    137 Ratings
    Hosted PBX00 Ratings8.685 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings8.462 Ratings
    Directory of employee names00 Ratings8.5117 Ratings
    Call Management
    Comparison of Call Management features of Avaya Infinity™ and Broadvoice | GoContact
    Feature
    Avaya Infinity™
    -
    Ratings
    Broadvoice | GoContact
    8.5
    166 Ratings
    Answering rules00 Ratings8.7144 Ratings
    Call recording00 Ratings8.9109 Ratings
    Call park00 Ratings8.7136 Ratings
    Call screening00 Ratings8.7117 Ratings
    Message alerts00 Ratings8.5132 Ratings
    Business SMS/External Messaging00 Ratings8.065 Ratings
    Online Fax00 Ratings8.078 Ratings
    Voicemail Transcription00 Ratings8.794 Ratings
    Mobile apps
    Comparison of Mobile apps features of Avaya Infinity™ and Broadvoice | GoContact
    Feature
    Avaya Infinity™
    -
    Ratings
    Broadvoice | GoContact
    8.5
    117 Ratings
    Mobile app for iOS00 Ratings8.5106 Ratings
    Mobile app for Android00 Ratings8.665 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Avaya Infinity™ and Broadvoice | GoContact
    Feature
    Avaya Infinity™
    -
    Ratings
    Broadvoice | GoContact
    8.7
    63 Ratings
    Centralized communications management00 Ratings8.754 Ratings
    Team messaging00 Ratings8.836 Ratings
    Team document sharing00 Ratings8.923 Ratings
    Call and meeting analytics00 Ratings8.437 Ratings
    User Ratings
    Avaya Infinity™Broadvoice | GoContact
    Likelihood to Recommend
    8.6
    (53 ratings)
    9.1
    (313 ratings)
    Likelihood to Renew
    7.3
    (11 ratings)
    7.0
    (21 ratings)
    Usability
    8.2
    (7 ratings)
    8.4
    (70 ratings)
    Availability
    7.0
    (1 ratings)
    8.8
    (2 ratings)
    Performance
    10.0
    (1 ratings)
    7.6
    (2 ratings)
    Support Rating
    9.1
    (4 ratings)
    8.6
    (19 ratings)
    In-Person Training
    -
    (0 ratings)
    7.4
    (3 ratings)
    Online Training
    -
    (0 ratings)
    8.2
    (2 ratings)
    Implementation Rating
    8.2
    (2 ratings)
    7.1
    (9 ratings)
    Configurability
    -
    (0 ratings)
    7.0
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    5.5
    (2 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (3 ratings)