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Avaya Infinity™ vs. Cisco Finesse

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Avaya Infinity™

189 Reviews and Ratings

Cisco Finesse

26 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya Infinity™

    Score8.6 out of 10
    		N/AAvaya Infinity™ injects modern technology including AI and intelligent orchestration into existing enterprise environments, connecting the channels, insights, technologies and workflows that together create customer and employee relationships. Avaya Infinity™ is designed so that organizations can become almost infinitely adaptable to evolving customer and market demands. The Avaya Infinity™ platform aims to enable large enterprises and public sector organizations to strengthen…N/A

    Cisco Finesse

    Score5.5 out of 10
    		N/ACisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives.N/A
    Pricing
    Avaya Infinity™Cisco Finesse
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Avaya Infinity™Cisco Finesse
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Avaya Infinity™Cisco Finesse
    Contact Center Software
    Comparison of Contact Center Software features of Avaya Infinity™ and Cisco Finesse
    Feature
    Avaya Infinity™
    8.1
    37 Ratings
    Cisco Finesse
    7.5
    7 Ratings
    Agent dashboard8.135 Ratings8.06 Ratings
    Validate callers8.632 Ratings8.75 Ratings
    Outbound response5.931 Ratings5.07 Ratings
    Call forwarding9.235 Ratings5.06 Ratings
    Click-to-call (CTC)8.928 Ratings8.93 Ratings
    Warm transfer8.935 Ratings5.05 Ratings
    Predictive dialing5.627 Ratings8.04 Ratings
    Interactive voice response9.531 Ratings8.03 Ratings
    REST APIs7.926 Ratings8.02 Ratings
    Call scripts6.629 Ratings8.03 Ratings
    Call tracking8.934 Ratings8.36 Ratings
    Multichannel integration9.632 Ratings8.93 Ratings
    CRM software integration8.231 Ratings8.13 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Avaya Infinity™ and Cisco Finesse
    Feature
    Avaya Infinity™
    8.1
    37 Ratings
    Cisco Finesse
    6.1
    7 Ratings
    Inbound call routing8.736 Ratings6.07 Ratings
    Omnichannel inbound routing8.932 Ratings7.73 Ratings
    Recording8.235 Ratings7.95 Ratings
    Quality management8.133 Ratings5.05 Ratings
    Call analytics8.133 Ratings6.06 Ratings
    Historical reporting8.334 Ratings4.06 Ratings
    Live reporting6.833 Ratings2.06 Ratings
    Customer surveys8.130 Ratings8.74 Ratings
    Customer interaction analytics7.829 Ratings7.33 Ratings
    User Ratings
    Avaya Infinity™Cisco Finesse
    Likelihood to Recommend
    8.6
    (53 ratings)
    5.0
    (7 ratings)
    Likelihood to Renew
    7.3
    (11 ratings)
    -
    (0 ratings)
    Usability
    8.2
    (7 ratings)
    5.0
    (1 ratings)
    Availability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (4 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    8.2
    (2 ratings)
    -
    (0 ratings)