Avaya Infinity™ vs. Cisco Unified Communications Manager (Call Manager)
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Avaya Infinity™ | Score8.6 out of 10 | N/A | Avaya Infinity™ injects modern technology including AI and intelligent orchestration into existing enterprise environments, connecting the channels, insights, technologies and workflows that together create customer and employee relationships. Avaya Infinity™ is designed so that organizations can become almost infinitely adaptable to evolving customer and market demands. The Avaya Infinity™ platform aims to enable large enterprises and public sector organizations to strengthen… | N/A |
 Cisco Unified Communications Manager (Call Manager) | Score8.6 out of 10 | N/A | Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park. | N/A |
| Avaya Infinity™ | Cisco Unified Communications Manager (Call Manager) | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
| Additional Details | — | Must contact sales team for pricing | ||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Cloud PBX |
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| Call Management |
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| VoIP system collaboration |
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| Mobile apps |
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| Avaya Infinity™ | Cisco Unified Communications Manager (Call Manager) | |
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| Likelihood to Recommend | 8.6 | 8.5 |
| Likelihood to Renew | 7.3 | 10.0 |
| Usability | 8.2 | 9.0 |
| Availability | 7.0 | - |
| Performance | 10.0 | - |
| Support Rating | 9.1 | 8.0 |
| Implementation Rating | 8.2 | 10.0 |