Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager)

173 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Cisco Unified Communications Manager (Call Manager)	Score8.6 out of 10	N/A	Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.	N/A

Pricing

Cisco Unified Communications Manager (Call Manager)

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Pricing Offerings
Cisco Unified Communications Manager (Call Manager)
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

Must contact sales team for pricing

Community Pulse
Key User Insights
	Cisco Unified Communications Manager (Call Manager)
Considered Both Products	Cisco Verified User Chose Cisco Unified Communications Manager (Call Manager) I would say it is a tie with IP office. This is also a complex solution that's usually managed by a service provider but offers high quality via phones that are excellent in sound quality and overall reputation for reliability. Incentivized Helpful? Asif Hameed Systems Engineer in Sales at Telus (Telecommunications, 10,001+ employees) Chose Cisco Unified Communications Manager (Call Manager) Cisco Unified Communications Manager is a great competitor to Avaya Aura, whereas both solutions provide the client an Enterprise - Grade UC solution. I would prefer Cisco Unified Communications Manager because most corporate networks run on a Cisco backend core, and assigning … Incentivized Helpful? Verified User Chose Cisco Unified Communications Manager (Call Manager) Cube is a robust gateway works in conjunction with Cisco Unified Communications Manager for providing PSTN calling facility. Cube is easy to set up and manage and it has lots of security features. SRST is one of the best feature where in case of a network issue with the Cisco Un… Incentivized Helpful? Agshin Aligulov Unified Communications Team Lead in Information Technology at R.I.S.K. Company (Information Technology & Services, 201-500 employees) Chose Cisco Unified Communications Manager (Call Manager) Avaya Aure requires lots of system maintenance and requirements. Also, Avaya cm does not have a graphical user interface. Avaya deployment requires lots of VMs and this is not acceptable for a clients 3CX is very cheap but they are very vulnerable to the attacks. Also they … Incentivized Helpful? Verified User Chose Cisco Unified Communications Manager (Call Manager) Overall Satisfaction with Cisco Unified Communications Manager (Call Manager) in general is more a telephony platform that a Unified Communications suite, but it could fit smaller companies or certain industries with specific requirements or needs, like hospitality. Incentivized Helpful? Starling Trinidad IT in Information Technology at PETROQUIM (Building Materials, 201-500 employees) Chose Cisco Unified Communications Manager (Call Manager) Simple, all products mentioned were on-premise (that solution I used several years ago) Call manager is a cloud solution without hardware required. Incentivized Helpful? Verified User Chose Cisco Unified Communications Manager (Call Manager) As per the comments earlier, Cisco's focus has finally moved to Cloud and Cisco Unified Communications Manager (Call Manager) primarily stays as it solves specific business problems that Cloud-based platforms are trying to solve, slowly but surely. Cisco Unified Communications … Incentivized Helpful? Haniel Carlos Network Administrator in Information Technology at Land Registration Systems Inc (Information Technology & Services, 201-500 employees) Chose Cisco Unified Communications Manager (Call Manager) Most commonly used here in our country is Avaya; they pretty much do the same as the Cisco Unified Communications Manager. But for me, Cisco products are more reliable and tested so I prefer using this as our mode of communication for our entire organization. It keeps the … Incentivized Helpful? Verified User Chose Cisco Unified Communications Manager (Call Manager) The Cisco Call Manager application has been around for much longer than many of the competitors. As such, they have had plenty of time to resolve bugs and increase the feature set that comes natively with this solution. One of the biggest factors for us was the professional … Incentivized Helpful? Javier Alejandro Denacimiento IT Manager - Unified Communications in Information Technology at NortonLifeLock (Computer Software, 1001-5000 employees) Chose Cisco Unified Communications Manager (Call Manager) Avaya is extremely expensive for a corporate telephony infrastructure, its a product designed for the callcenter so it makes it even impossible to go with it for just corporate telephony. Cisco Call Manager is not just cheaper but also much simpler to use. Incentivized Helpful? Leonardo Gonzalez Arquitecto en Soluciones de Colaboracion Cisco in Engineering at DIRECTV Latin America (Entertainment, 1001-5000 employees) Chose Cisco Unified Communications Manager (Call Manager) Because of the complexity and quantity of users and remote offices distributed along several countries Cisco Unified Call Manager was the best option that suits all our needs and requirements also the most affordable alternative, and in terms of future projects the most robust … Incentivized Helpful? Verified User Chose Cisco Unified Communications Manager (Call Manager) We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room … Incentivized Helpful? Verified User Chose Cisco Unified Communications Manager (Call Manager) CUCM is actually our old system that we're currently transitioning away from. While CUCM certainly has more features than the Microsoft Teams phone system, and it's far more customizable, what we really needed currently was a cloud system that allowed more options for remote … Incentivized Helpful? Benjamín Marrón Rojas Help Desk Network Engineer in Engineering at Spconnet (Telecommunications, 11-50 employees) Chose Cisco Unified Communications Manager (Call Manager) The number one point for which I would choose the Call Manager is because it has a wide level of scalability. You can have it in a company with 200 phones or up to 10000. In addition, Cisco TAC offers excellent support for when there is a disaster or you need to make some … Incentivized Helpful? Steve Davis Senior Network Engineer in Information Technology at DiamondIT (Information Technology and Services, 11-50 employees) Chose Cisco Unified Communications Manager (Call Manager) CUCM can grow to any scale you want. You can have a small amount of users, to tens of thousands of phones to support any size your company grows to. Toll bypass via routing calls over the WAN as well as an extensive Unity voicemail system allows for efficient routing of your … Incentivized Helpful? Girgis Hady IT Network Manager in Information Technology at WadiDegla (Sports, 1001-5000 employees) Chose Cisco Unified Communications Manager (Call Manager) We choose the Cisco Unified Communications Manager (Call Manager) for the following reasons: 1- Great features from the customer's perspective. 2- More stability and scalability for large companies Incentivized Helpful? Verified User Chose Cisco Unified Communications Manager (Call Manager) We've used 3Com/HP VCX before HP pulled the plug. Feature to feature, in some cases VCX did things better than Call Manager. VCX's GUI interface was very simple to navigate. Even over the years, VCX made it easy to train someone as an admin within a day and that person would be … Incentivized Helpful? Juan Ignacio Zappacosta Supervising Associate in Information Technology at PIP (Accounting, 10,001+ employees) Chose Cisco Unified Communications Manager (Call Manager) We had a great experience with Cisco IP phone communicator and this was the main reason why this new solution was purchased. Some members were more likely to purchase Skype for Business solutions but in the end, the good experience with Cisco solutions made the difference. Incentivized Helpful? Lee Weers Past President Pella FFA Alumni and Friends in Information Technology at Pella FFA Alumni and Friends (Higher Education, 201-500 employees) Chose Cisco Unified Communications Manager (Call Manager) It was less expensive and we are able to change partners. Mitel's system is not very friendly for the customer who is tied to a poor vendor. Incentivized Helpful? Jane Updegraff Senior Systems Administrator in Information Technology at DRT Holdings, Inc. (Aviation & Aerospace, 501-1000 employees) Chose Cisco Unified Communications Manager (Call Manager) I've used CUCM and it's related products for over 25 years but in the middle of that time I managed a network that had hosted voip, so I know the difference. Hosted voip can't do literally everything like CUCM can do, but it's WAY simpler to operate and manage. Plus the end … Incentivized Helpful? Eduardo Viero IT Infrastructure Specialist in Information Technology at RANDON S.A (Automotive, 5001-10,000 employees) Chose Cisco Unified Communications Manager (Call Manager) The lack of support partners for Skype for Business is one of the reasons CUCM stacks up against it. The software itself from MS is not bad, but it's hard to find support. Also, Cisco offers a full-stack solution in the same box, while the Skype for Business architecture is way … Incentivized Helpful? Verified User Chose Cisco Unified Communications Manager (Call Manager) We've had the system for a number of years and the technology has changed over that time. We anticipate this system will be functional for us for at least 10 years. At that time, we'll start evaluating new technology to see if the Opex model is better in the long run than the … Incentivized Helpful? Shawn Dietrich Cisco VoIP Engineer in Information Technology at USI Insurance Services (Insurance, 5001-10,000 employees) Chose Cisco Unified Communications Manager (Call Manager) Ultimately it will come down to the administrator's preference. Cisco has led the market for some time. But Avaya continues to make advancements that are comparable to Cisco. Microsoft is also attempting to break into the market but does [not] have the end to end solution like … Incentivized Helpful? Verified User Chose Cisco Unified Communications Manager (Call Manager) No other evaluated solutions provided the required scale and availability in combination with the central solution approach. All other solutions required more onsite equipment to provide the same services or had issues to provide services on a global scale Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Cisco Unified Communications Manager (Call Manager)

Comparison of Cloud PBX features of Cisco Unified Communications Manager (Call Manager)
Feature	Cisco Unified Communications Manager (Call Manager) 7.3 42 Ratings
Hosted PBX	9.021 Ratings
Multi-level Interactive Voice Response (IVR)	5.130 Ratings
User templates	7.040 Ratings
Call reports	6.939 Ratings
Directory of employee names	8.640 Ratings

Comparison of Call Management features of Cisco Unified Communications Manager (Call Manager)
Feature	Cisco Unified Communications Manager (Call Manager) 8.2 45 Ratings
Answering rules	9.043 Ratings
Call recording	7.027 Ratings
Call park	9.039 Ratings
Call screening	8.036 Ratings
Message alerts	8.139 Ratings

Comparison of VoIP system collaboration features of Cisco Unified Communications Manager (Call Manager)
Feature	Cisco Unified Communications Manager (Call Manager) 8.3 41 Ratings
Video conferencing	8.631 Ratings
Audio conferencing	8.641 Ratings
Video screen sharing	7.016 Ratings
Instant messaging	9.019 Ratings

Comparison of Mobile apps features of Cisco Unified Communications Manager (Call Manager)
Feature	Cisco Unified Communications Manager (Call Manager) 8.0 25 Ratings
Mobile app for iOS	8.025 Ratings
Mobile app for Android	8.023 Ratings

User Ratings
	Cisco Unified Communications Manager (Call Manager)
Likelihood to Recommend	8.5 (46 ratings)
Likelihood to Renew	10.0 (2 ratings)
Usability	8.9 (6 ratings)
Support Rating	8.0 (14 ratings)
Implementation Rating	10.0 (1 ratings)