Avaya Infinity™ vs. CloudTalk
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Avaya Infinity™ | Score8.5 out of 10 | N/A | Avaya Infinity™ injects modern technology including AI and intelligent orchestration into existing enterprise environments, connecting the channels, insights, technologies and workflows that together create customer and employee relationships. Avaya Infinity™ is designed so that organizations can become almost infinitely adaptable to evolving customer and market demands. The Avaya Infinity™ platform aims to enable large enterprises and public sector organizations to strengthen… | N/A |
 CloudTalk | Score7.2 out of 10 | N/A | CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or… | $27 per month per user |
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
| Additional Details | — | A discount is offered for annual billing. | ||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Avaya Infinity™ | CloudTalk | |
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| Likelihood to Recommend | 8.6 | 10.0 |
| Likelihood to Renew | 7.3 | 8.2 |
| Usability | 8.2 | 7.7 |
| Availability | 7.0 | - |
| Performance | 10.0 | - |
| Support Rating | 9.1 | 3.6 |
| Implementation Rating | 8.2 | 8.2 |