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Avaya Infinity™ vs. Enghouse Interactive Contact Centers

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Avaya Infinity™

189 Reviews and Ratings

Enghouse Interactive Contact Centers

5 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya Infinity™

    Score8.6 out of 10
    		N/AAvaya Infinity™ injects modern technology including AI and intelligent orchestration into existing enterprise environments, connecting the channels, insights, technologies and workflows that together create customer and employee relationships. Avaya Infinity™ is designed so that organizations can become almost infinitely adaptable to evolving customer and market demands. The Avaya Infinity™ platform aims to enable large enterprises and public sector organizations to strengthen…N/A

    Enghouse Interactive Contact Centers

    Score6 out of 10
    		N/AEnghouse Interactive headquartered in Phoenix, Arizona offers Contact Centers, call center software. Enghouse Interactive is a division of global, publicly traded company Enghouse Systems.N/A
    Pricing
    Avaya Infinity™Enghouse Interactive Contact Centers
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Avaya Infinity™Enghouse Interactive Contact Centers
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Avaya Infinity™Enghouse Interactive Contact Centers
    Contact Center Software
    Comparison of Contact Center Software features of Avaya Infinity™ and Enghouse Interactive Contact Centers
    Feature
    Avaya Infinity™
    8.1
    37 Ratings
    Enghouse Interactive Contact Centers
    7.0
    2 Ratings
    Agent dashboard8.135 Ratings7.02 Ratings
    Validate callers8.632 Ratings6.02 Ratings
    Outbound response5.931 Ratings7.02 Ratings
    Call forwarding9.235 Ratings9.02 Ratings
    Click-to-call (CTC)8.928 Ratings6.01 Ratings
    Warm transfer8.935 Ratings7.02 Ratings
    Predictive dialing5.627 Ratings6.02 Ratings
    Interactive voice response9.531 Ratings9.01 Ratings
    REST APIs7.926 Ratings6.01 Ratings
    Call scripts6.629 Ratings6.01 Ratings
    Call tracking8.934 Ratings8.01 Ratings
    Multichannel integration9.632 Ratings7.02 Ratings
    CRM software integration8.231 Ratings7.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Avaya Infinity™ and Enghouse Interactive Contact Centers
    Feature
    Avaya Infinity™
    8.1
    37 Ratings
    Enghouse Interactive Contact Centers
    7.4
    2 Ratings
    Inbound call routing8.736 Ratings8.02 Ratings
    Omnichannel inbound routing8.932 Ratings8.01 Ratings
    Recording8.235 Ratings6.01 Ratings
    Quality management8.133 Ratings8.01 Ratings
    Call analytics8.133 Ratings8.02 Ratings
    Historical reporting8.334 Ratings8.02 Ratings
    Live reporting6.833 Ratings8.01 Ratings
    Customer surveys8.130 Ratings6.02 Ratings
    Customer interaction analytics7.829 Ratings7.01 Ratings
    User Ratings
    Avaya Infinity™Enghouse Interactive Contact Centers
    Likelihood to Recommend
    8.6
    (53 ratings)
    8.0
    (3 ratings)
    Likelihood to Renew
    7.3
    (11 ratings)
    9.0
    (1 ratings)
    Usability
    8.2
    (7 ratings)
    -
    (0 ratings)
    Availability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.2
    (2 ratings)
    -
    (0 ratings)