Avaya Infinity™ vs. LiveAgent
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Avaya Infinity™ | Score8.5 out of 10 | N/A | Avaya Infinity™ injects modern technology including AI and intelligent orchestration into existing enterprise environments, connecting the channels, insights, technologies and workflows that together create customer and employee relationships. Avaya Infinity™ is designed so that organizations can become almost infinitely adaptable to evolving customer and market demands. The Avaya Infinity™ platform aims to enable large enterprises and public sector organizations to strengthen… | N/A |
 LiveAgent | Score9.7 out of 10 | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $15 per month per seat |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
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| Workforce Optimization (WFO) |
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Avaya Infinity™ | LiveAgent | |
|---|---|---|
| Likelihood to Recommend | 8.6 | 8.0 |
| Likelihood to Renew | 7.3 | 9.3 |
| Usability | 8.2 | 8.0 |
| Availability | 7.0 | - |
| Performance | 10.0 | - |
| Support Rating | 9.1 | 9.3 |
| Implementation Rating | 8.2 | 9.1 |