Avaya Infinity™ vs. MightyCall
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Avaya Infinity™ | Score8.6 out of 10 | N/A | Avaya Infinity™ injects modern technology including AI and intelligent orchestration into existing enterprise environments, connecting the channels, insights, technologies and workflows that together create customer and employee relationships. Avaya Infinity™ is designed so that organizations can become almost infinitely adaptable to evolving customer and market demands. The Avaya Infinity™ platform aims to enable large enterprises and public sector organizations to strengthen… | N/A |
 MightyCall | Score6.2 out of 10 | Small Businesses (1-50 employees) | MightyCall's Call Center solution offers a suite of call center management features managed and configured through a simplified interface. Some of these features include: Auto dialers Real-time feedback tools for on-the-spot coaching and quality monitoring. Supervisor Workspace for streamlined management of call center operations. Detailed Agent Reports to facilitate performance analysis and… | $60 per month 3 users (minimum) |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
| Additional Details | — | Core - Advanced business phone system Pro - Intelligent cloud call center Power - Call center solution powered by auto dialer Enterprise - Custom-fit plan with predictive dialer 25% discount available for Core, Pro, and Power plans for annual pricing. | ||||||||||||||
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| Workforce Optimization (WFO) |
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| Avaya Infinity™ | MightyCall | |
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| Likelihood to Recommend | 8.6 | 9.0 |
| Likelihood to Renew | 7.3 | - |
| Usability | 8.2 | - |
| Availability | 7.0 | - |
| Performance | 10.0 | - |
| Support Rating | 9.1 | - |
| Implementation Rating | 8.2 | - |