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MightyCall

Score6.2 out of 10

6 Reviews and Ratings

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What is MightyCall?

MightyCall's Call Center solution offers a suite of call center management features managed and configured through a simplified interface.

Some of these features include:


  • Auto dialers

  • Real-time feedback tools for on-the-spot coaching and quality monitoring.

  • Supervisor Workspace for streamlined management of call center operations.

  • Detailed Agent Reports to facilitate performance analysis and improvement.

  • Call Handling Features such as Call Transfers, Tracking, and Notes.

  • Multi-level IVR systems, supporting efficient call routing.

Besides these, MightyCall also offers Queue Callback, Automatic Call Distribution (ACD), Business Hours settings, and Voicemail Transcripts. And their dedicated customer support team is available to assist with any queries, concerns, or troubleshooting needs.

Categories & Use Cases

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Reviews

What users are saying about MightyCall.
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The latest function the company implemented is fantastic!

Glenn Moore
Marketing Director in Marketing at Party Technology (11-50 employees employees)

Use Cases and Deployment Scope

Usage options and implementation coverage. The latest function the company implemented is fantastic. It’s now possible to have a local number and list it with any name. Moreover, I’m even able to make calls through the Mobile App. My company is satisfied with many functions: message options, forwarding, and the possibility to search for callers who hang up.

Pros

  • Mobile App
  • Caller ID
  • Call forwarding

Cons

  • There are no cons I can suggest, the company is improving and constantly launching new options.

Most Important Features

  • I like the text option, so it’s easy to see the transcription of the call.
  • The interface is very user-friendly.
  • There is a manageable number to get in contact with our team members rapidly.

Return on Investment

  • Volume growth
  • New customers
  • Customers' positive feedback

Order processing efficiency increased 16 times

Verified User
Director in Marketing (1-10 employees employees)

Use Cases and Deployment Scope

We use algorithms for distributing incoming and outgoing calls. Previously, a lot of time was wasted on manual processing of orders, now the system makes a call, it opens the client card for this order in front of the operator, while the employee does not even touch the handset, he works in headphones, the workplace is fully automated.In addition, we use automatic order placement and fulfillment systems without the participation of an operator, which makes it possible to rationally use the operator's resource when processing those orders for which it is really necessary.

Pros

  • Easy to set up and use
  • All settings are possible online
  • No equipment needed
  • Low price with good functionality

Cons

  • MightyCall system does not support TCP
  • MightyCall need to add the capacity to use Zoiper softphone
  • some organization users who uses android keeps having mobile app crash

Most Important Features

  • Voice to Text
  • Call Recordings
  • Performance Reports
  • Auto-receptionist
  • Multi-level
  • Softphones Support
  • Live Support

Return on Investment

  • We have increased the efficiency of processing our customers' orders by 16 times, i.e. the load that one employee of an online store can handle has increased by 16 times
  • In addition, if earlier the average number of incoming and outgoing calls per operator was about 120 per 10-hour shift, now, thanks to the implementation of MightyCall Enterprise, one operator can handle 450 incoming and outgoing calls.
  • the share of missed calls decreased by more than a hundred times - from 35% at the initial stage of automation to 0.18-0.35%

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